According to the recent Forrester Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, 32% of the 279 network and telecommunications managers surveyed indicated they planned to upgrade their IVR in the next 12 months.
Before a decision is made, companies need to consider their options for upgrading their IVR and compare the differences between premise based and network based voice portals. Voice portals are standard based platforms that support multiple speech or touch tone applications.
Forrester’s survey indicates 22% of companies plan to add speech applications this year to improve automation of customer transactions and provide better customer service.
Look For the Solution That Best Fits Your Business
Network based services provide a means to support advanced applications from a carrier’s network. The benefits of network based services are flexible OPEX pricing and faster time to deploy new services. Forrester’s Wave on network based IVR/voice portals provides an in-depth look at major vendors offering these services and insight into their value added solutions.
Premise based solutions also support advanced VXML speech applications on native-SIP platforms. These standards-based platforms support innovative multimodal applications and provide Web service for integration with third-party cloud services. Organizations that want greater control over their application find premise based solutions better suited for their business.
By Elizabeth Herrell
Check out Elizabeth’s research
Source: http://www.computerworlduk.com/community/blogs/index.cfm?entryid=2291&blogid=23
I6NET manages and maintains one of the most redundant IVR / IVVR datacenters in Spain on Interxion and VerizonBusiness sites. We have combined our knowledge with the knowledge of top telecom engineers from VerizonBusiness, Interxion, Voztelecom, Ono, Infratech to create very high carrier conditions. Located in the 1st and 2nd largest Carrier Hotel in Madrid / Spain to be connected to European large operators IP/3G networks. Our racks are used by Carriers providing us with a link to the primary Internet and PSTN – SIP/TDM interconnection points for USA, America, Europe, Asia and provides many amenities not available in other facilities.
By investing in top of the line infrastructure, power conditioning and backup, cooling systems, fire protection and connectivity, I6NET can give your colocations VXI* servers the home they have always wanted for best IVR / IVVR services.
VXI* 4.1 has been enhanced with new commands line to provide more information to administrators. VXI* data logs are now managed easier from the Asterisk *CLI>; today get online information about all the calls, sessions, accounts, statistics, … your IVR management becomes simple:
Find here the new commands line dumped with Asterisk *CLI>: Help
- vxml debug | Enable VoiceXML application debugging
- vxml no debug | Disable VoiceXML application debugging
- vxml reload | Reload VoiceXML interpreter configuration
- vxml show accounts | Show the accounts configured
- vxml show account | Show an account configured
- vxml show applications | Show and check the dependencies applications
- vxml show configuration | Show the configuration of VoiceXML interpreter
- vxml show dates | Show dates of VoiceXML interpreter
- vxml show license | Show license of VoiceXML interpreter
- vxml show sessions Show the sessions of VoiceXML interpreter
- vxml show session | Show the session of VoiceXML interpreter
- vxml show statistics | Show statitics of VoiceXML interpreter
- vxml show top | Show top of VoiceXML interpreter
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According to DMG Consulting, the next two years are going to be sweetbacked, money-raking years: The Interactive Voice Response (IVR) Market to Grow to $2.7 Billion by 2011. It’s now a better time for IVR with Innovation, quick deployments, and cost effective products with a high-value proposition and rapid ROI; VXI* VoiceXML browser solutions are aligned with this vision.
In a press release, the consulting firm said that the recession has actually sped up the pace of IVR adoption and “infused momentum into the hosted/managed service” market-the latter being a trend that we’ve all been noticing around the office since back in January.
“Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight, because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents,” says Donna Fluss, President of DMG Consulting. “Many of the hosted/managed service IVR providers have come to market with inbound and outbound offerings that are highly responsive to the economic and technical challenges of their customers and this is speeding up the pace of adoption.”
Press Release – DMG Consulting LLC
On Tuesday June 9, 2009, 8:00 am EDT
Interactive Voice Response (IVR) Market to Grow to $2.7 Billion by 2011
Sources:
The combination of the I6NET high-performance and open standards VXI* VoiceXML browser for Asterisk with DAVI’s interactive solutions brings the most cutting edge mobile solutions to the automated Customer Service market. DAVI implements B2C / B2B solutions that allows clients to offer better customer service at lower cost. Now I6NET and DAVI make possible to offer the best combination of video telephony and artificial characters in the best service channel for each customer situation.
DAVI is currently using I6NET’s VXI* Platform for the development of their voice and video solutions. Both companies have a strong collaboration and works sharing their better tools. For example, Greetings Actors is a 3G videocall service to send video message with your voice and DAVI’s animated characters.
Many others amazing services developments are in-progress using both DAVI’s animation engines and I6NET VXI* IVVR platforms for video IP/3G networks. The two companies are adding their know-how and own technologies to provide the best solutions for customer services.
More posts about DAVI:
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CCXML – or Call Control XML – is the W3C standard markup language for controlling how phone calls are placed, answered, transferred, conferenced, and more. This language has been designed to work with VoiceXML and be telephony platform independent. VoiceXML is a dialog oriented XML language but it can execute some call control functions like the <transfer> tag. CCXML has been defined to provide an extended call control management to VoiceXML. This approach has some limits , you need to parse two different XML pages and manage both different scripts at the same time, that is a complex situation for developers. Of course, the current CCXML 1.0 definition use a reduced number of tags, coding any call controlled application is limited by the CCXML syntax itself.
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We present a new update of the VXI* VoiceXML browser Manual; these new PDF file is now available at our download documents section. Some updated elements are:
- Installation process for Digium Boards Dadhi / Zaptel
- Acapela TTS new connector
- VoiceXML reference guide updated for VXI* 4.1
- ZMS Zingaya – VXI* interoperability
- Debian Firewall / SIP
[Download not found]
More information at: Documents
Thank your for your support!
The final VXI* VoiceXML browser 4.1 ref. 2009-06-02 32bits/64bits is now released. These new release is suitable for production platforms running with all lastest Asterisk 1.4 and 1.6 kernels. Stay tuned to the blog to keep up to date on our progress or check out our lasts builds and see for yourself!
You can download these new packages from this website for registered users.
Powered by I6NET Software
This 4.1 release includes a new license activation system to connect many addons and manage more features, before upgrading from a previous VXI* 1.X, 3.X or 4.X send an email to our support to get the configuration for your new 4.1 platform. Without activation (by default) your can use one port for free.
This is an example, of the information dumped:
Version : 4.1
Max sessions : 30
Option video : yes
Option tts : yes
Option speech : no
Option externals : yes
New features added:
- add: CDR option cdrspeech to enable CDR generation for the speech/ASR (recognize).
- add: Prompt cut feature, cutPrompt parameter and promptcut proprerty.
- add: Option to force a Silence (after prompts).
- add: Support maxlength and minlength in the DTMF digits builtin grammar.
- add: Option autohangup to hangup the call after the VoiceXML session.
- add: Support Asterisk .h263, .h263p and .h264 files.
- add: Set and function write from the transfer tag.
- add: Parameter mark for the accounts (to add a mark in the OpenVXI traces).
- add: Additionnal marks in the logs/traces for VoiceXML hosting.
- add: VXML_URL2 as VXML_URL alias because the channel SIP use the same name.
- add: Protection against infinite loops in the account redirections.
- add: New lock system for the i6net modules.
- add: Add autoreload parameter alias for the configuration.
- add: Transfer “tel:function(X)” get the function value of X with the shadow $.value.
- add: Dump the installation date.
- add: Values of the prompt properties used for the prompt cache key.
- add: CDR option cdrparam to set the userfield with VXML_PARAM.
- add: Use ‘@’ in the url to redirect an account to another.
- add: Transfer “tel:get(X)” get the extention variable value of X with the shadow $.value.
- add: CDR option cdroverwrite to update the CDR with the variables VXML_LOCAL and VXML_DISTANT.
- add: CDR option cdrprompt to enable CDR generation for the prompt (audio).
- add: CDR option cdrdial to disable the CDR creation with Dial (transfer).
Modifications:
- mod: Reload configuration if the configuration file date change.
- mod: Correction to disable the debug traces.
- mod: Change the format of the prompt CDR.
- mod: Modification in the object ‘pick’.
- mod: Send DTMF modifications (for Asterisk 1.6).
- mod: Link VXML_PARAM and VXML_AAI to session.connection.aai.
- mod: Account matching (refund and Asterisk Dialplan patterns support).
- mod: Set a minimal size for the msgq.
- mod: Correction for Asterisk 1.6 (disable build options sum check).
- mod: Add local/remote info in the session dump.
- mod: Mode speech=emulation (disable messages).
- mod: Correction for accounts, ‘*’ to catch all the numbers.
- mod: Correction for the property promptbackground
- mod: Correction for the grammars generated with <option>
Thank you for your continuous support!
José M. Izquierdo exhibits the benefits of Voice Portals solutions for citizens care.
Valladolid – Spain, June 1, 2009. – The City hall of Avila, represented by its CIO, presented its voice portal solution developed by Ambiser with the I6NET’s technology. José M. Izquierdo emphasized on the closeness and service capacity to the citizen that the phone has nowadays opposite to the Internet potential. These phone services provide innovation and more capacities to the public administrations like the appointments’ reservation self-service, its integration with the current citizen’s web portal and the synchronization between both channels for the actuality events publishing.
