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June 30, 2009
Published by Ines at June 30, 2009
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Planning to upgrade your IVR?

According to the recent Forrester Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, 32% of the 279 network and telecommunications managers surveyed indicated they planned to upgrade their IVR in the next 12 months. Before a decision is made, companies need to consider their options for upgrading their IVR and compare the differences between premise based and network based voice portals. Voice portals are standard based platforms that support multiple speech or touch tone applications. Forrester’s survey indicates 22% of companies plan to add speech applications this year to improve automation of customer transactions and provide better customer service. Look For the Solution That Best Fits Your Business Network based services provide a means to support advanced applications from a carrier’s network. The benefits of network based services are flexible OPEX pricing and faster time […]
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June 29, 2009
Published by Ines at June 29, 2009
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Our datacenters: Best Telecom knowledge and top Carrier conditions for I6NET VXI* IVR / IVVR servers

I6NET manages and maintains one of the most redundant IVR / IVVR datacenters in Spain on Interxion and VerizonBusiness sites. We have combined our knowledge with the knowledge of top telecom engineers from VerizonBusiness, Interxion, Voztelecom, Ono, Infratech to create very high carrier conditions. Located in the 1st and 2nd largest Carrier Hotel in Madrid / Spain to be connected to European large operators IP/3G networks. Our racks are used by Carriers providing us with a link to the primary Internet and PSTN – SIP/TDM interconnection points for USA, America, Europe, Asia and provides many amenities not available in other facilities. By investing in top of the line infrastructure, power conditioning and backup, cooling systems, fire protection and connectivity, I6NET can give your colocations VXI* servers the home they have always wanted for best IVR / IVVR services. More information: […]
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June 28, 2009
Published by Borja Sixto at June 28, 2009
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New *CLI> commands for VXI* 4.1

VXI* 4.1 has been enhanced with new commands line to provide more information to administrators. VXI*  data logs are now managed easier from the Asterisk *CLI>; today get online information about all the calls, sessions, accounts, statistics, … your  IVR management becomes simple: Find here the new commands line dumped with Asterisk *CLI>: Help vxml debug | Enable VoiceXML application debugging vxml no debug | Disable VoiceXML application debugging vxml reload | Reload VoiceXML interpreter configuration vxml show accounts | Show the accounts configured vxml show account | Show an account configured vxml show applications | Show and check the dependencies applications vxml show configuration | Show the configuration of VoiceXML interpreter vxml show dates | Show dates of VoiceXML interpreter vxml show license | Show license of VoiceXML interpreter vxml show sessions Show the sessions of VoiceXML interpreter vxml show session | Show the session of VoiceXML […]
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June 25, 2009
Published by Ines at June 25, 2009
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Interactive Voice Response (IVR) Market to Grow to $2.7 Billion by 2011, says DMG Consulting

According to DMG Consulting, the next two years are going to be sweetbacked, money-raking years: The Interactive Voice Response (IVR) Market to Grow to $2.7 Billion by 2011. It’s now a better time for IVR with Innovation, quick deployments, and cost effective products with a high-value proposition and rapid ROI; VXI* VoiceXML browser solutions are aligned with this vision. In a press release, the consulting firm said that the recession has actually sped up the pace of IVR adoption and “infused momentum into the hosted/managed service” market-the latter being a trend that we’ve all been noticing around the office since back in January. “Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight, because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents,” says Donna […]
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June 25, 2009
Published by Ines at June 25, 2009
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DAVI Interactive launches with I6NET new videocall Customer Service solutions for 3G mobiles

The combination of the I6NET  high-performance and open standards VXI* VoiceXML browser for Asterisk with DAVI’s interactive solutions brings the most cutting edge mobile solutions to the automated Customer Service market. DAVI implements B2C / B2B  solutions that allows clients to offer better customer service at lower cost. Now I6NET and DAVI make possible to offer the best combination of video telephony and artificial characters in the best service channel for each customer situation. DAVI is currently using I6NET’s VXI* Platform for the development of their voice and video solutions. Both companies have a strong collaboration and works sharing their better tools. For example,  Greetings Actors is a 3G videocall service to send video message with your voice and  DAVI’s animated characters. Many others amazing services developments are in-progress using both DAVI’s animation engines and I6NET VXI* IVVR platforms for […]
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June 23, 2009
Published by Iván Sixto at June 23, 2009
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Follow us on twitter…

Are your on twitter? if so, follow us @ i6net Help us get more followers! to receive regular updates on releases, news and developments. We will post quickly more information about I6NET and you will find all our current 2009’s blog posts… You can access to our twitter account here: http://twitter.com/i6net
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June 15, 2009
Published by Borja Sixto at June 15, 2009
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CCXML vs VXI* VoiceXML’s Asterisk Call Control

CCXML – or Call Control XML – is the W3C standard markup language for controlling how phone calls are placed, answered, transferred, conferenced, and more. This language has been designed to work with VoiceXML and be telephony platform independent. VoiceXML is a dialog oriented XML language but it can execute some call control functions like the <transfer> tag. CCXML has been defined to provide an extended call control management to VoiceXML. This approach has some limits , you need to parse two different XML pages and manage both different scripts at the same time, that is a complex situation for developers. Of course, the current CCXML 1.0 definition use a reduced number of tags, coding any call controlled application is limited by the CCXML syntax itself.
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June 5, 2009
Published by Borja Sixto at June 5, 2009
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New documentation edition for VXI* 4.1

We present a new update of the VXI* VoiceXML browser Manual; these new PDF file is now available at our download documents section. Some updated elements are: Installation process for Digium Boards Dadhi / Zaptel Acapela TTS new connector VoiceXML reference guide updated for VXI* 4.1 ZMS Zingaya – VXI* interoperability Debian Firewall / SIP [download id=”46″] More information at: Documents Thank your for your support!
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June 4, 2009
Published by Borja Sixto at June 4, 2009
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New VXI* VoiceXML browser 4.1 released!

The final VXI* VoiceXML browser 4.1  ref. 2009-06-02 32bits/64bits is now released. These new release is suitable for production platforms running with all lastest Asterisk 1.4 and 1.6 kernels. Stay tuned to the blog to keep up to date on our progress or check out our lasts builds and see for yourself! You can download these new packages from this website for registered users. Powered by I6NET Software This 4.1 release includes a new license activation system to connect many addons and manage more features, before upgrading from a previous VXI* 1.X, 3.X or 4.X send an email to our support to get the configuration for your new 4.1 platform. Without activation (by default) your can use one port for free. This is an example, of the information dumped: Version : 4.1 Max sessions : 30 Option video : yes Option tts […]
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June 3, 2009
Published by Iván Sixto at June 3, 2009
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The City of Avila exibits Voice Portals self-services at Admira Congress 2009

José M. Izquierdo exhibits the benefits of Voice Portals solutions for citizens care. Valladolid – Spain, June 1, 2009. – The City hall of Avila, represented by its CIO, presented its voice portal solution developed by Ambiser with the I6NET’s technology. José M. Izquierdo emphasized on the closeness and service capacity to the citizen that the phone has nowadays opposite to the Internet potential. These phone services provide innovation and more capacities to the public administrations like the appointments’ reservation self-service, its integration with the current citizen’s web portal and the synchronization between both channels for the actuality events publishing.
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