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June 25, 2009

Interactive Voice Response (IVR) Market to Grow to $2.7 Billion by 2011, says DMG Consulting

According to DMG Consulting, the next two years are going to be sweetbacked, money-raking years: The Interactive Voice Response (IVR) Market to Grow to $2.7 Billion by 2011. It’s now a better time for IVR with Innovation, quick deployments, and cost effective products with a high-value proposition and rapid ROI; VXI* VoiceXML browser solutions are aligned with this vision. In a press release, the consulting firm said that the recession has actually sped up the pace of IVR adoption and “infused momentum into the hosted/managed service” market-the latter being a trend that we’ve all been noticing around the office since back in January. “Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight, because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents,” says Donna […]
June 25, 2009

DAVI Interactive launches with I6NET new videocall Customer Service solutions for 3G mobiles

The combination of the I6NET  high-performance and open standards VXI* VoiceXML browser for Asterisk with DAVI’s interactive solutions brings the most cutting edge mobile solutions to the automated Customer Service market. DAVI implements B2C / B2B  solutions that allows clients to offer better customer service at lower cost. Now I6NET and DAVI make possible to offer the best combination of video telephony and artificial characters in the best service channel for each customer situation. DAVI is currently using I6NET’s VXI* Platform for the development of their voice and video solutions. Both companies have a strong collaboration and works sharing their better tools. For example,  Greetings Actors is a 3G videocall service to send video message with your voice and  DAVI’s animated characters. Many others amazing services developments are in-progress using both DAVI’s animation engines and I6NET VXI* IVVR platforms for […]