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Date archive: August 2009
IVR provides Speech Self-Services: In a Time of Economic Uncertainty
IVR technologies have been used for long time to help human call centers to manage better their internal resources (welcome mensages, call routing, call forwarding, queues’ menus…) than to provide services to callers as: Speech self-services. This interesting article is talking about the current wind of change of IVR usage. At I6NET, most of our…
Meet I6NET at SIMO Network 2009 Madrid Spain
We are please to be at next SIMO Network 22-24 September 2009. Our team can meet you there to talk about our products and solutions for avdanced communications and phone/mobile interactivity. About SIMO Network SIMO Network unites the professional world and brings it close to cutting-edge technology. A trade fair concept designed to answer the…
3915, the French Pharmacies-Drug Stores Phone Self-Service Directory goes to Savoie
SAVOIE: In East-France region, people find their nearest drug store thanks to the 3915 speech self-service 24hx7. Even if your are living in a city or country, from anywhere you are in France with any phone; you will get the same value-added service to find or contact in less than a minute your Pharmacy /…
S-Prize: an Asterisk over 10000 Call Legs with 1 Instance!
This very insteresting challenge from Digium for next Astricon 2009, seems to have a winner. We are very happy of that great new! The first person to get an Asterisk system moving 10,000 G.711 call legs through a single instance on a single machine will get a first-class steak dinner at Astricon. And a great…
Asterisk PBX Server’s Benchmarks from TransNexus
Thanks to Jim Dalton from TransNexus for these Benchmarks of Asterisk PBX. Most of our customers want to tune their Asterisk Server in order to get the maximum VoIP call performance with VXI* and they need information about the Asterisk kernel behavior during a stress test. We have added our data about VXI* process %CPU…
10th anniversary of VoiceXML, the W3C speech-based interactive application standard mark-up language
Today Agust 25, 2009; marks the 10th anniversary of “the first draft of VoiceXML” (meaning Rev 0.9). There is no question that the W3C-sanctioned standard for a mark-up language for developers of speech-based interactive applications is what makes “Telephony 2.0” possible. With VoiceXML you have all you need to build the sorts of ‘rich phone…
VXI* Cloud Beta Program, released!
We are pleased to announce the open beta of Cloud VXI* VoiceXML for Asterisk is ready to begin and we look forward to you participation. All registred users to this program will receive today the lasted VXI* 4.2 packages to run on al virtual OS ready for Cloud. This software and license keys are only …
I6NET Partner Ecosystem
At I6NET, we recognize the vital role our partners play in our VXI* platforms ecosystem – a community of organizations and individuals focused on a common goal – customer voice and video telephony interactivity business success. Our partner programs provide a strong foundation of support and collaboration that fosters unparalleled value and mutual business success…
OpusReseach – Foundations 2009: Voice Self-Service Meets Web 2.0
According to opusresearch; Phone-based self-service has taken on new meaning as phones morph into multi-functional wireless devices and contact center functions are distributed throughout the globe. Conversational Access Technologies now involve asynchronous interaction among individuals using Web services over the phone lines. Adding the human touch to traditionally automated self-service activities gives companies the option…
VoiceXML for Asterisk to replace your existing IVR platforms
All of the more basic DTMF-driven IVR services can be re-created with VoiceXML and the open service architecure that it espouses. The caller isn’t going to notice much of a difference unless you take the migration as an opportunity to rework the user interface. However, moving from a proprietory IVR to a more flexible modern…