Interesting article from SpeechTechnology “With Hard Work Comes Prosperity”.
Published by Leonard Klie, posted Jan 10, 2010.
Sweet for Self-Service
The financial results seen by these companies are typical of the speech industry in general, which by and large weathered the financial storm much better than most other industries. And inside the speech industry, perhaps no segment fared better than the interactive voice response (IVR) market.
“2009 was a great year for self-service—both voice as well as Web-based” says Donna Fluss, president of DMG Consulting. “Even with the recession, there was a lot of investment in self-service IVR.”
Fluss expected the total IVR market to reach $2 billion by the end of the year.
Analyst firm Frost & Sullivan was also bullish on IVR. At the start of the year, when the economy seemed at its worst, the firm surveyed call center operators to gauge their interest in and plans for speech technologies during the next 12 to 18 months. At the time, 17 percent said all new applications they implemented would have speech only, 52 percent planned to adopt applications that combined speech and touch-tone, and 31 percent said they had no plans to adopt speech.
(more…)
Thanks to all our technologies and VAR partners who are increasing the number of speech engines connected to VXI* VoiceXML browser for Asterisk. We are now udpdating the information about all Text-to-Speech supported by our products. If you are selecting a new TTS engine for your Asterisk projects, please contact us.
More information: http://www.i6net.com/purchase/text-to-speech-tts/
Thank you for your continuous support!
Build your VoiceXML 2.0+ standards-based IVR / IVVR require some common hardware, Asterisk the Open Source Telephony Project as phone operating system and our VXI* software suite. All components are packaged for a quick setup and system maintenance.
More information: http://www.i6net.com/support/how-to/
Entering 2010, we are please to announce a new important packaging update of all the VXI* VoiceXML browser releases and Xtras addons. First, we will provide more packages for most Linux OS kernels, base on Linux Debian and CentOS/Redhat distributions. In few days, all our software components will be rebuilt for 32bit and 64bit Linux OS. Additionally, we will provide the complementary Asterisk package built from Digium official open sources for all theses releases too.
More information: http://www.i6net.com/downloads/
Thank you for your continuous support!
According to opusresearch; “Over the top” (OTT) is gaining momentum as the “term of art” for value-added Voice over IP (VoIP) transport networks. In rapid succession we’ve seen Avaya contemplating a relationship with Skype, Telefonica’s European wireless subsidiary 02 purchase JaJah and most recently Mark Plakias at Orange pointed me to this “Flash-to-VoIP” service, calling it an “OTT cocktail of Flash and Jingle-to-SIP gateway technology + carrier.”
The phrase “over-the-top” suggests a level of extravagance (think of “over the top” entertainment). Yet, during the past 10 years it has become synonymous with “cheap international calls”. In 2010, I expect OTT to return to form and refer to all sorts of value-added services and innovations, whose providers take advantage of those “cheap” or “free” minutes to take VoIP “beyond customary boundaries” (which happens to be one of the Dictionary.com definitions for “over the top”). Avaya and 02 are seeing the same trend, and we can expect a stream of acquisitions, partnerships and innovative service offerings that take incumbent carriers and traditional enterprise infrastructure providers over-the-top and outside their comfort zone. Case in point: BT with Ribbit.
By Dan Miller
Source: OpusReseach – 2010: Taking Recombinant Communications “Over The Top”
