We are pleased to unveil the first online Flash/RTMP Phone for VXI*/Asterisk platforms. This flash softphone app. is a small .swf Client for our Xtras* Flash/RTMP Server Channel to make voice or video calls from any website. This applet is easy to customize or edit by yourself with an Adobe Flash/Flex editor. Our current template (version 6.0) keeps very simple to fit with any website pages or any Flash applications (updating sizes, fields, buttons, colors, positions…).

Main features:

• RTMP voice / video calls in/out
• QCIF, CIF, HD screen size formats and more
• DTMF (Dual-Tone Multi-Frequency)
• Ringing, Dialup, Hangup
• Unlimited users (simultaneous calls limited by server’s port capacity)

Key Benefits:

• No client software installation required!
• No specific OS or Web browser configuration
• Smart bandwitdh adaptation in audio/video streaming
• High performance C built Flash/RTMP server channel
• Very small .swf client applicaton downloaded in less than 3s
• NAT passthrough thanks to extended Flash/RTMP protocol

System Requirements:

• Any Web Browser Flash enabled like IE, Firefox, Safari, Opera, Chrome,…
• Any OS like Windows, Mac OS X, Linux, Chrome, Android,…
• Any Flash Player 10 or upper

Thank you for your continuous support!

Find here a small example about how to implement a VoiceXML callback feature for your IVR service. VXI* won’t pikup the call of the caller, a ringback tone is playing before handup. Once the call is hangup, the platform callback the caller (caller ID or session.connection.remote.uri). A callback service is a very good idea to avoid call charges for your customers when they are calling you.

account1:

1. Call 0001
2. the IVR pickup the call…
3. and execute your service (charged if you call it directly)

account2:

1. Call 0002
2. the IVR don’t pickup the call… ringbacktone message
3. and call back you to execute your service (free call, with callback)

System Requirements:

• Asterisk 1.4, 1.6, 1.8
• VXI* VoiceXML browser 6.0 or upper
• VoIP or E1/T1 carrier must support ringbacktone/earlymedia

VoiceXML Accounts: vxml.conf

[account1]
name=voicexml_service
number=0001
url=http://localhost/vxml/index.vxml
dialformat=SIP/%s

[account2]
name=notanswer_callback
number=0002
url=http://localhost/vxml/callback.vxml
dialformat=SIP/%s
force=ringing


VoiceXML Code: callback.vxml

Very simple, isn’t it?

We very are pleased to present the 2011′s release 6.0 ref. 2011-03-18 of our VXI* VoiceXML Browser for Asterisk. There’s a lot of improvements and new specific features like the ringback tones over VoiceXML, advanded TTS/ASR functions,… that will provide you the best IVR experience for your voice and video telephony projects. VXI* 6.0 is suitable for production platforms running with all lastest Asterisk 1.4, 1.6 and now 1.8 kernels! (all Asterisk’s packages are available for download too).

Linux OS kernels versions available:

• Debian 6.0 Squeeze (New)
• Debian 5.0 Lenny (Updated)
• CentOs 5.4 (Updated)

NOTE:

• Debian 4.0 Etch and 3.0 Sarge (Discontinued)

You can download these new binary packages from this website for registered users.

Powered by I6NET Software

New features added and modifications:

• add: License option to disable the VoiceXML session.
• add: CLI command originate to generate a call (and link it to the vxml application).
• add: Callback feature (transfer blind, with connecttimeout null).
• add: Modes autoanswer=ringing and force=ringing (ringback tones)
• mod: Correction crash with the HTTP VoiceXML objects.
• add: Option to record the speech sequences (audio + results).
• add: Alternative TTS/TTV URLs.
• add: Feature to Dial 2 channels simultaneously, or as an alternative.
• add: Option to decode the URL in the Asterisk module.
• add: TTY/TDD send/receive from VoiceXML (first step).
• add: Support RFC5552 (exit/result in the BYE), update the SIP channel patch.
• add: Support RFC5552 (only the VoiceXML URL in the INVITE), needs a SIP channel patch

Xtras* Software Extensions:

• mod: Video IP/3G functions and tools updated
• mod: Flash/RTMP Server Channel updated for 6.0, gateway mode enabled
• mod: Call Recorder MP4 updated
• mod: MRCP Client updated
• mod: Outbound Dialer/API updated

Thank you for your continuous support!

Altitude Software and I6NET are pleased to announce “Tecnología a la Carta – Menú Primavera” an event about Video Contact Center for your Business. Spring starts next April 12th, 2011 shifting from traditional voice-based systems to multimedia wireline and mobile contact centers. Discover new ways to serve customers in the fields of banking, finance, customer support, telemedicine, the legal profession, and more.

Where/When:

• Madrid (Spain), Palacio Fortuny – Calle Fortuny
• April 12th, 2011 at 11h00 – 13h15

Keynotes:

• Eduardo Malpica, Presales Manager at Altitude Software
• Iván Sixto, CEO at I6NET

Contents of  the “Spring Menu”:

• Video for the Contact Centers
• Benefits for the Society, Businesses and Users
• Video Contact Center Challenges
• Video Applications and Trends
• Business Cases
• Demo

Please book your place at the event to avoid disappointment.
Places are limited and fill up quick here.

March 18th, 2011, Madrid, Spain and Gdynia, Poland. IVONA Text-to-Speech, global speech technology provider, and I6NET, provider of IP/3G telephony IVR/IVVR solutions for Asterisk, today announced the availability of a new IVONA Text-to-Speech (TTS) connector to the VXI* VoiceXML browser for Asterisk platforms. With VXI*, customers can access IVONA high-quality TTS voices to send and receive voice and video messages, listen to phone podcasts, newspaper articles, etc., all leveraging IVONA’s highly intelligible, human-like Text-to-Speech. The VXI* high-optimization integration with Asterisk provides advanced voice and video services, including protocol conversion, SSML, media conversion and streaming, application logic and third party integration. It supports industry standards for and is compatible with all devices supported by Asterisk.

“IVONA is more than a high-quality Text-to-Speech engine for our VXI* VoiceXML solutions,” explained Iván Sixto, CEO and Business Development Manager of I6NET. “They are able to enhance our global market offering by dramatically increasing the number of high-quality voices in various languages that our customers can select.”

“We’re very excited to bring IVONA’s human-quality voices to high-growth international IVR markets,” says Lukasz Osowski, CEO of IVONA Software. “In these environments, quality is the most important purchasing factor. Everyone wants a voice that sounds natural and lifelike and uses the proper inflection,” added Osowski, “and our BrightVoice technology meets those criteria.”

IVONA TTS voice are available in: British English, American English, Polish, German, Spanish (Castilian), American Spanish, Romanian, French, with many more coming soon, e.g. Italian.

(more…)

Where/When:

• Ávila (Spain) – Auditorio Municipal San Francisco
• March 21th, 2011 at 9h30 – 13h00

Keynotes:

• Juan Ignacio Cabrera (Avanzada7)
• Alberto Sagredo (Avanzada7)
• José Manuel Hinojosa (Ambiser)
• Iván Sixto (I6NET)
• José Manuel Izquierdo (Ayto de Ávila)

Contents:

• Voice over IP Beneficts and Cost Reduction, PBX solutions
• Asterisk, the Open Source PBX for the Public Sector
• Voice over IP  for Citizens’ Services Improvements
• System Integration with other technologies
• Voice Portals for the Public Sector
• Business Cases

Very good post from Angie Reed, Product Marketing Manager at Digium talking about how users and entreprises are always looking for better Communication Solutions. Smart Phones are user-centric devices but Businesses require better Phone Systems.

That’s right, that most technology users want immediate access to information – a single device for my camera, music (MP3 Player), GPS, email and, of course a phone. A smart phone is that powerfully useful tool that makes life easier. So, for better or worse, they are willing to incur the sunk cost associated with changing cell phones frequently just to gain the latest features and capabilities. Then, is it really a surprise that businesses want to improve their communications too? Like the mobile phone, users want a single interface to access their phone calls, their associated emails, presence, chat, CRM systems, caller location services and so much more. Phone systems need to be more intuitive for business processes by optimizing IVR capabilities, integrating call queues, generating reports and even facilitating video calling. These too need to be powerfully useful tools to make businesses more productive.

So, before you look for gold in refurbishing cell phones, consider first how your office communications can improve and how you can actually save money with a smarter phone system. Some key benefits of advanced IVR / IVVR apps are:

1. Extend your office automation to your caller/customer
2. Attending the call at the first ring, it will be never overloaded
3. Multilingual and personalized greetings to the caller as per caller ID
4. Provide advanced voice interaction self-service and ability to check balances
5. IVR works 24 hours a day and it never greets a caller with tired voice!

Source: Digium Blog – Cell Phones Stashed in Your Closet? Digesting the Dreaded Total Cost of Ownership

A new VXI* 6.0 release of our VoiceXML browser for Asterisk will be soon available for new IVR / IVVR production platforms. This new package suite comes with Xtras* Extensions for all Linux Distributions for 32bit and 64bit.

Some updates of this new 6.0 release are:

• New Xtras* Extensions updated
• New Text-to-Speech (TTS) engines availables
• New Speech Recognition (ASR) engines availables
• Video 3G/IP and Flash/RTMP extensions updated
• Ringback tones through VoiceXML
• Code improvements and corrections