Today, most customers or consumers are aware about bad phone technology usage. Telephony is like every other technology, neither good nor bad, it’s how we use it. Think about it, otherwise you may be damaging your brand image instead of increasing customer’s satisfaction.
To build a well designed phone service checks these 8 lessons and ideas:
Build your video IVR menus using SVG format. VXI* VoiceXML Browser 6.0 supports SVG format with the vxml <audio> tag like major web browsers does! With this feature, implementing a nice video menus or adding a wallpaper picture become really easier to design and to update. No pixels resizing, your content will always fit well into your phone video screen.
Scalable Vector Graphics (SVG) is a family of specifications of an XML-based file format for describing two-dimensional vector graphics, both static and dynamic. The SVG specification is an open standard that has been under development by the World Wide Web Consortium (W3C) since 1999. SVG images and their behaviors are defined in XML text files.
SVG Free Editor Tool: InkScape
Open Source SVG editor for many OS (Mac, Linux, Windows)
Website – http://www.inkscape.org
Thanks to all attendees of “Tecnología a la Carta – Primavera 2011” organized by Altitude Software and I6NET. We hope you will enjoy these pictures from our yesterday’s event: at Fortuny – Madrid (Spain), where we have discovered all about Video Contact Centers.
Speakers:
Jose Manuel Ceruelo – Presales Manager at Alitude Software
Ivan Sixto – CEO at I6NET
Keynotes (Spanish):
Primer Plato.pdf - 297 hits : Realidad de los Video Contact Centers… (Jose Manuel Ceruelo)
Segundo Plato.pdf - 335 hits : Video Contact Centers, Retos y Aplicaciones… (Iván Sixto)
