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April 25, 2011
Published by Iván Sixto at April 25, 2011
Categories
Today, most customers or consumers are aware about bad phone technology usage. Telephony is like every other technology, neither good nor bad, it’s how we use it. Think about it, otherwise you may be damaging your brand image instead of increasing customer’s satisfaction. To build a well designed phone service checks these 8 lessons and ideas: Speech Recognition Failure Limited Menus’ Options Takeover Option Music On Hold Long Hold Time Avoid Repetitions Information Privacy Quality Surveys Click here to see…
April 22, 2011
Published by Borja Sixto at April 22, 2011
Categories
Build your video IVR menus using SVG format. VXI* VoiceXML Browser 6.0 supports SVG format with the vxml <audio> tag like major web browsers does! With this feature, implementing a nice video menus or adding a wallpaper picture become really easier to design and to update. No pixels resizing, your content will always fit well into your phone video screen. Scalable Vector Graphics (SVG) is a family of specifications of an XML-based file format for describing two-dimensional vector graphics, both static and dynamic. The SVG specification is an open standard that has been under development by the World Wide Web Consortium (W3C) since 1999. SVG images and their behaviors are defined in XML text files. SVG Free Editor Tool: InkScape Open Source SVG editor for many OS (Mac, Linux, Windows) Website – http://www.inkscape.org Please contact us for more information
April 13, 2011
Thanks to all attendees of “Tecnología a la Carta – Primavera 2011” organized by Altitude Software and I6NET. We hope you will enjoy these pictures from our yesterday’s event: at Fortuny – Madrid (Spain), where we have discovered all about Video Contact Centers. Speakers: Jose Manuel Ceruelo – Presales Manager at Alitude Software Ivan Sixto – CEO at I6NET Keynotes (Spanish): [download id=”126″ format=”1″ autop=”false”] : Realidad de los Video Contact Centers… (Jose Manuel Ceruelo) [download id=”127″ format=”1″ autop=”false”] : Video Contact Centers, Retos y Aplicaciones… (Iván Sixto) [download id=”128″ format=”1″ autop=”false”] : Casos Prácticos y Demo (Iván Sixto) Link to Flickr: http://www.flickr.com/photos/i6net/sets/72157626490041488/show/