We are going to talk more about video capabilities of an IVVR based on VXI* and how important it is to get a platform interoperable with a large number of video channels and protocols. Today, video applications are becoming more and more significant for social medias and advanced communications services. It’s not only a new Technology Trend, video is a killer feature to build amazing services for businesses.
Today, there’s 6 major key factors to consider:
- Users are demanding more multimedia interactions and realtime video
- All new smartphones, tablets, netbooks, laptops,… are video-ready with front cams
- Social medias are changing people’s and consumer behavior and expectations
- Videocalls add new ways to sell, negotiate, support, promote, advice, hire…
- IP Networks are ready for a Video Services Revolution within communications
- Big Internet players like Apple, Facebook, Google, Microsoft are adding new video services
Video Channels/Protocols for your VXI* IVVR platforms:
- Video h323 (videoconference devices)
- Video SIP (videophones, softphones, trunks)
- Video Flash/RTMP (web browsers, tablets, flash applications)
- Video 3G-324m (UTMS wireless networks and 3G mobiles devices)
- Video Mobile Apps iOS/Android (iPhones, iPad, Android smartphones…)
(To be continued…)
(Click to enlarge)
VXI* is the VoiceXML browser for Asterisk and its Xtras* extensions allow to build advanced IVR / IVVR platforms to run standard voice and video telephony applications. This diagram shows each parts of a complete, flexible and evolutive business solution.
Software Components:
Speech engines:
More information:
We are pleased to share a very good report and interesting IVR figures for you summer reading from VuiCloud (Interactive Digital).
Download (from the source):
Executive Summary:
Speech is one of the few technologies that has the potential for enhancing telephone self-service. The technology, if used properly, provides motivation for significant upgrading of existing self-service installations. That said, telephone self-service in general is one of the few technologies that is strongly disliked by the user community. This is largely because the bulk of the implementations have been done so poorly. According to ASR News, in 2010, the total self-service installed base was 8.6M ports worldwide.
Additionally, in 2010 there were:
A total of 889,640 self-service port shipments,
of which 79.54% were for the Customer Premise Equipment market.
A total of 75.9B DTMF self-service inbound call minutes worldwide
with Financial Services leading at 18.76B minutes.
A total of 14.98B Speech self-service inbound call minutes in worldwide
with Financial Services again leading with 4.16B call minutes.
If speech as a means of caller input is to succeed, it is clear that something dramatic needs to be done to significantly upgrade the quality of telephone self-service implementations. It is anticipated that the industry will respond to this challenge.
Source: http://www.vuicloud.com
We present a new update of the VXI* VoiceXML Browser Installation Guide; this new PDF file is now available at our download documents section. You will learn more about how to setup and modify all configuration parameters. This new documentation ref. 07/2011 has been updated for all VXI* 6.0, 6.1, 6.2rc,… releases and will provide important help to all users.
Download:
Some updates:
- System management
- Configuration description (vxml.conf)
- VoiceXML Accounts configuration (accounts)
- Cache management
- Create your first VoiceXML service
- Commercial license activation
- Configuration files (examples)
More information at: Documents
Thank your for your support!
From 2006, our Registered Users counter shows that you are really more and more to follow and download our VXI* solutions suite for Asterisk Open Source Telephony Project. Our Registered Users are Developers, Telcos Students, Companies, Service Providers, Operators, Carriers,…
In 2011, around 3000 registered users are running, testing or developing their own IVR services with our products.
Thank you for your continuous support!
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