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July 29, 2011

All Video Channels/Protocols for an advanced IVVR

We are going to talk more about video capabilities of an IVVR based on VXI* and how important it is to get a platform interoperable with a large number of video channels and protocols. Today, video applications are becoming more and more significant for social medias and advanced communications services. It’s not only a new Technology Trend, video is a killer feature to build amazing services for businesses. Today, there’s 6 major key factors to consider: Users are demanding more multimedia interactions and realtime video All new smartphones, tablets, netbooks, laptops,… are video-ready with front cams Social medias are changing people’s and consumer behavior and expectations Videocalls add new ways to sell, negotiate, support, promote, advice, hire… IP Networks are ready for a Video Services Revolution within communications Big Internet players like Apple, Facebook, Google, Microsoft are adding new video […]
July 29, 2011

Inside the VXI* IVR / IVVR Platform for Asterisk

(Click to enlarge) VXI* is the VoiceXML browser for Asterisk and its Xtras* extensions allow to build advanced IVR / IVVR platforms to run standard voice and video telephony applications. This diagram shows each parts of a complete, flexible and evolutive business solution. Software Components: VXI*, VoiceXML browser for Asterisk Xtras*, Software extensions for VXI* Asterisk, the open source telephony system Speech engines: SIV, Speaker Indentification & Verification (third party) TTV, Text-to-Video (internal) TTS, Text-to-Speech (third party) ASR, Automatic-Speech-Recognition (third party) MRCP, Media Resource Control Protocol for ASR (uniMRCP) More information: How to Start Documentation Hardware servers Installation