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Date archive: November 2011
Presentation: Self-Services & Video Contact Centers / IP Multichannel Solutions for CC – Barcelona 2011
I6NET’s presentation in Spanish (by Ivan Sixto) at Multi-Channel IP Solutions for Contact Centers – Barcelona 2011 on Slideshare: Self-Services & Video Contact Centers IP View more presentations from I6NET Table of contents: Slide 01: Title Slide 02: Human-Machine dialog Slide 03: Voice Interface in new mobiles Slide 04: Telephony Self-Services Slide 05: Integration and Programming…
Join us on Google+ and add our business page to your circles!
Just a short note to join us on Google+ today! Source: https://plus.google.com/107817757465111982454
HTML5 or Flash/RTMP for video calling over the web?
The announcement by Adobe last week of the death of Flash on mobile devices will have a significant impact on software development platforms battle for mobiles, but it’s not the end of this war. The way you develop your mobile applications is important but it’s not the only key element to consider for online multimedia…
Some pictures from Multi-Channel IP Solutions 2011 Barcelona!
We hope you will enjoy these pictures of the Multi-Channel IP Solutions greatest event at Barcelona with our partners Altitude Software, Runsolutions and AEECCC collaboration. We would like to thank each and every one of our customers and partners who attended this event. See you again very soon! Link to Flickr: http://www.flickr.com//photos/i6net/sets/72157628099699966/show/
Article: Explaining the (non) adoption and use of interactive voice response (IVR) among small and medium-sized enterprises
This article by University of Geneva – Switzerland (by Caroline Kähr and Martin Steinert) talk about the (non) adoption of IVR self-service technologies and use of interactive voice response (IVR) among small and medium-sized enterprises. It also explores why advancements in IVR technology are leading to a growing number of self-service options and opportunities for…