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November 23, 2011
I6NET’s presentation in Spanish (by Ivan Sixto) at Multi-Channel IP Solutions for Contact Centers – Barcelona 2011 on Slideshare: Self-Services & Video Contact Centers IP View more presentations from I6NET Table of contents: Slide 01: Title Slide 02: Human-Machine dialog Slide 03: Voice Interface in new mobiles Slide 04: Telephony Self-Services Slide 05: Integration and Programming Slide 06: Voice Platforms for Businesses Slide 07: Voice & Video Platforms Slide 08: Video, the next evolution Slide 09: Social Networks and Internet Slide 10: A 360º Video Solution for Business Slide 11: SIP / H323 Devices Slide 12: PC Video Softphones Slide 13: 3G Videocalling Slide 14: Tablets and Smartphones Slide 15: Web/Flash Videocalling Slide 16: Video Transcoder IVVR Slide 17: Phone / Internet Slide 18: IP Convergence: Telephony / Web Slide 19: Phone / TV Slide 20: IP Convergence: Telephony / TV […]
November 22, 2011
Published by Iván Sixto at November 22, 2011
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Just a short note to join us on Google+ today! Source: https://plus.google.com/107817757465111982454
November 21, 2011
Published by Iván Sixto at November 21, 2011
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The announcement by Adobe last week of the death of Flash on mobile devices will have a significant impact on software development platforms battle for mobiles, but it’s not the end of this war. The way you develop your mobile applications is important but it’s not the only key element to consider for online multimedia services. Our question is now: Is HTML5 able to replace Flash technology for video calling? Obviously, experts working on life video communications over the web, HTML5 is not yet ready but why? HTML5 There’s two tags to consider for video services <video> and <device> to send and receive a video stream. Unfortunately, these tags are both unable to control in real time a life video/audio streaming. Video calling requires an application to control the bandwidth, decoding/encoding and manage a channels’ real time synchronization. Currently, […]
November 11, 2011
We hope you will enjoy these pictures of the Multi-Channel IP Solutions greatest event at Barcelona with our partners Altitude Software, Runsolutions and AEECCC collaboration. We would like to thank each and every one of our customers and partners who attended this event. See you again very soon! Link to Flickr: http://www.flickr.com//photos/i6net/sets/72157628099699966/show/
November 8, 2011
Published by Borja Sixto at November 8, 2011
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This article by University of Geneva – Switzerland (by Caroline Kähr and Martin Steinert) talk about the (non) adoption of IVR self-service technologies and use of interactive voice response (IVR) among small and medium-sized enterprises. It also explores why advancements in IVR technology are leading to a growing number of self-service options and opportunities for big corporations to boost productivity. To our opinion, IVR vendors have focused their market in large deployments for long time and now it’s time to improve SME business processes too with flexible and low cost IVR systems like VXI*/Asterisk platforms. Executive Summary: Typically, the penetration of interactive voice response systems (IVRs) is described as being very high especially among large companies. The paper at hand discusses the use and adoption rate of such systems among companies, especially among small and medium-sized enterprises (SME). The study […]