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November 11, 2013

Kindle’s Mayday Button: Amazon shows the way, the future of Contact Centers is Video…

Amazon Introduces Mayday, A Unique And Amazingly Useful Live Tech Support System For Kindle [TechCrunch] Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single-click, hardware-support solution that lets users work with a remote tech support representative to solve problems with their tablets.   The service allows you to see the remote tech support person in a small window on your screen and also displays your screen on the support person’s computer where they can watch what you’re doing online, annotate the screen, and even tap through the interface. Amazon CEO Jeff Bezos said it’s like “actually very similar to having someone standing next to you” and offering tech support. […] Source: Amazon Introduces Mayday – 2013 […]
November 11, 2013

Fundación Tecsos aborda el proyecto piloto Enredate con la tecnología de Altitude Software e I6NET [Spanish]

Enred@te impulsa la utilización de los servicios digitales para optimizar la atención a los mayores Madrid, 7 de Noviembre, 2013.– Fundación TECSOS, junto con Cruz Roja Española y Fundación Vodafone, ha desarrollado el proyecto “Enred@te”, que tiene como objetivo impulsar la utilización de los servicios digitales, concretamente las redes sociales, entre las personas mayores que viven solas. Con ello, se verá mejorada su comunicación y socialización a través de nuevas formas de interacción y de la creación de espacios virtuales de convivencia, tanto con su grupo de iguales como con sus familiares y/o cuidadores. El proyecto piloto Enred@te parte de la solución “SocialTV”, que fue probada y validada también durante una fase piloto, en 2011, por un conjunto de 100 usuarios distribuidos en 15 Comunidades Autónomas y 41 provincias. Esta- fase  se llevó a cabo tanto desde los domicilios de […]
November 10, 2013

Viziyoo for iOS released!

Viziyoo is now available for your iPhone and iPad too. After some weeks we have released the new iOS app. which allows you to share a real-time video when your are calling. It works over any WI-FI or 3G data access, you can call from your own cellular or any other external phone, no account is required to start enjoying smart video with all your friends. Viziyoo has been developed by I6NET and runs over our software components. One more thing… Viziyoo is also available on Android, both app. works using the same way. Now you can make video calls from any iOS, Android devices and Web browsers too. Source: Apple Store – Viziyoo app for iOS [dt_divider style=”gap”/] More information: http://www.viziyoo.com
November 4, 2013

Vxi* 8.1 released!

The most advanced VoiceXML browser for Asterisk ever made. Vxi* 8.1 is now suitable for production voice and video platforms running with all latest Asterisk 1.4, 1.6, 1.8 kernels! (all Asterisk’s packages are available for download too). This new IVR / IVVR component includes a lot of improvements, all users with previous maintained versions can upgrade today. From now, we are working on the next Vxi* 9 / 10 releases that will support all Asterisk 10, 11, 12 kernels! You can also check our Changelog. Linux OS Distributions 32-bit / 64-bit versions: Debian 7.0 Wheezy Debian 6.0 Squeeze CentOs 6.0-6.4 CentOs 5.4-5.8 You can download these new binary packages from our website. Powered by I6NET Software New features added and modifications: add: Support dynamic ABNF grammars (from option/menus). mod: Set default inputmodes to “dtmf voice”. add: Get interrupted DTMF from synthMRCP. […]
October 9, 2013

I6NET FOC Basketball young girls team, official pic

I6NET is proud to share the official pic of 2013-2014 Froges Olympique Club (FOC) Basketball young girls team. We wish them the very best of luck for their upcoming games. Team’s members: 4     Cécile 5     Célia 6     Alicia 7     Lisa 8 9 10   Lisa 11   Mélissa 12   Margot 13   Clarisse 14   Emma 15   Johanne Coach: David Costa
October 3, 2013

La video-atención al cliente y la comunicación no verbal [Spanish]

Article in Spanish, posted by our Partner EXEVI Se ha demostrado que el hecho de que los interlocutores puedan verse, facilita y mejora las relaciones B2B y B2C. Actualmente, herramientas como Skype, Facetime, Tango, ooVoo permiten a cualquier usuario ver y hablar con otra persona desde cualquier parte del mundo y prácticamente sin coste. Este hábito se está difundiendo a gran velocidad y tiene mucha aceptación en todas las edades y perfiles de usuarios. En las empresas, también se está produciendo un cambio, en 2013, el 75% de las mismas declaran usar videoconferencia para ahorrar costes y mejorar su productividad.   De momento, el uso del vídeo en entorno profesional es casi exclusivamente interno y por ello el gran reto que muchas empresas no perciben todavía, es poder usar el video para comunicarse con sus clientes. Varios estudios demuestran que […]
October 1, 2013

Viziyoo demo [Video]

[framed_video column=”three-fourth”]http://youtu.be/5zID3xug4PI[/framed_video] Youtube link: http://youtu.be/5zID3xug4PI How it work At anytime during your phone call, both callers can launch Viziyoo to share video. Viziyoo can run over a WIFI or 3G (data) networks with a low IP bandwidth consumption. No account is required, we use only your phone number as your temporary ID. Make a phone call, and start talking with your friend Without hangup, go to the notification bar and select Add Video from Viziyoo Video will appear in few seconds and your call still running… You can stop or restart Video at any time or hangup your phone call Videocall features Flip Camera Start/Stop Video One more thing You can test yourself the application calling to our echo-test service: France: +33 485880136 Spain: N/A USA: N/A Enjoy video with Viziyoo!
September 30, 2013

I6NET sponsors local FOC Basketball team

Continuing in its commitment to excellence and community involvement, I6NET announced plans this year to be sponsor of local Froges Olympique Club (FOC) Basketball young girls team. The city of Froges is near to our I6NET Labs offices. It’s a small town located at south east of France in the french department of Isère and Rhône-Alpes region where all our founder team has started its entrepreneurship. We’re passionate about the wellbeing of children in our community. In every business decision we make here at I6NET, we like to see our office as a dream team. After all, everybody needs to train hard, and be at the top of their game when communicating with customers. We’ll try our very best to get photos of our association with the FOC basketball young girls team online soon. In the meantime, be sure to wish them […]
September 29, 2013

Viziyoo, add real-time video over your phone calls

We are pleased to unveil Viziyoo, a small cross-platform app. which allows you to share a real-time video when your are calling. It works over any WI-FI or 3G data access, you can call from your own cellular or any other external phone, no account is required to start enjoying smart video with all your friends. Viziyoo has been developed by I6NET and runs over our software components. What do i need to run Viziyoo? In summary: Android Smartphone (GSM/CDMA + 3G/4G or WIFI) Android Tablet (3G/4G or WIFI) + external phone (landline or cellular) Desktop Web Browser (IE, Safari, Firefox, Chrome…) + external phone (landline or cellular) Screenshots [anything_slider title=”” column=”one-third” autoslide=”0″ slider_id=”11340″/] One more thing Currently, you can run Viziyoo on any Android smartphone/tablet or any desktop Web Browser! A new Viziyoo iOS app. for iPhone and iPad is coming […]
August 22, 2013

WebRTC / RTMP comparison for Web Real-Time Communications

Currently, is still in development discussion for its complete implementation whereas (under Vxi*/Asterisk implementation) is already available for any  project’s deployments. We have prepared this summary to clarify what are the main features and how to move forward for your business. We consider, WebRTC is a solution for the future and RTMP a solution for the present that could be required for a while. The question is not whether WebRTC or RTMP, the question is: RTMP, yes sure and WebRTC too, if all industry adopt it properly and make it interoperable over all the web and telephony systems… The right choice in 2013 and for next years, is to select RTMP to wait for WebRTC complete maturity and continue working with both over your Vxi*/Asterisk platform. Remember, you may know that WebRTC could loose the current battle for its standardization and interoperability, […]