Blog


April 30, 2014

Red Cross Video Teleassistance [Video]

Press article from El Mundo TV (Spanish) showing Red Cross Video Teleassistance Services for majors in action powered by Altitude uCI CTI and i6net Vxi IVVR technologies: Read the complete article and watch the video (Spanish): ElMundo.es – Videoencuentros en la Tercera Edad More articles: Red Cross Video Contact Center Service – “Videoatención” [Video] The President of the Community of Madrid visits the Red Cross Video Contact Center Fundación Tecsos aborda el proyecto piloto Enredate con Altitude Software e I6NET [Spanish] Spanish Red Cross unveils its Video Contact Center for Teleassistance #IVVR      
April 17, 2014

IVR self-services costs are 6 times less than a live agent call… [Report]

An new interesting report from ContactBabel has revealed that the average cost of a telephony IVR self-service session is 65p, compared to £3.87 for a live agent call, £3.70 for an agent-handled email and £3.00 for a web chat session. “While the future of customer contact will involve the extremes of highly personalised live service on the one hand, and the increasing use of automated systems on the other, we’re seeing that businesses and solution providers are looking to build strong links between automated and live service options to support seamless transitions as required,” said Steve Morrell, author of the report. “Self-service can truly be ‘win-win’ for customers as well as businesses. In the past, most self-service has been about cutting businesses’ costs, but the joined-up thinking now being shown and the increasing acceptance that it’s now an omnichannel world is […]
March 17, 2014

I6NET and SESTEK Announce Partnership to add new TTS, ASR engines to Vxi

I6NET is pleased to announce a new Partnership with SESTEK allowing a complete integration of SESTEK TTS / ASR products for Vxi VoiceXML browser, our flagship IVR / IVVR Solutions for Asterisk. Madrid – Istanbul, March 14 2014 I6NET provides customers with Vxi, the most advanced VoiceXML IVR plugin for Asterisk. Asterisk is a free and open source platform framework for building communications applications on and is the most widely adopted platform of its type. SESTEK create speech technologies, thats’s important to I6net’s initiative because it enables new voices and languages for any phone self-service applications to be rapidly created and then deployed and centrally managed across a network of Vxi media servers. This new partnership allows much more customers to create IVR phone application and run several SESTEK languages whilst at the same time allowing them to choose a […]
February 26, 2014

Visit #Enredate at #MWC14 Vodafone!

If you want to discover peer-to-peer video-communications in the real world and over current wireless 3G/4G networks and tablet devices, please visit  Enredate at MWC Hall 6 Vodafone stand. You will learn more about this Android mHealth solution for mayors developed by I6NET and Altitude Software for RedCross Tecsos and Vodafone Foundation. Enjoy the Mobile World Congress 2014! Link: http://www.flickr.com/photos/i6net/12753726224/
February 24, 2014

Some pictures about #MWC 2014 Barcelona…

MWC 2014 Barcelona, a set on Flickr.
February 3, 2014

I6NET at next Mobile World Congress 2014 #MWC Barcelona

Nearly in 4 weeks the Mobile World Congress 2014, biggest annual telecommunication conference opens its doors in Barcelona! We believe this global event is the best opportunity to meet up with you and to show you our latest innovations concerning voice and video interactive live communications (IVR / IVVR). On this basis you can also talk to our development managers about our further product and service offerings status and roadmaps. What about your goals and challenges? If you are interested in talking to us and what could be our role in this perspective, please call us or send us an email to request a meeting. The I6NET team is looking forward to welcoming you as our guest on our booth: MWC Bookerage Event 2014. Location Mobile World Congress 2014 will will once again take place at Fira Gran Via in […]
January 27, 2014

Vxi* 8.2 released!

The most advanced VoiceXML browser for Asterisk ever made. Vxi* 8.2 is now suitable for production voice and video platforms running with all latest Asterisk 1.4, 1.6, 1.8 kernels! (all Asterisk’s packages are available for download too). This is the latest release of the 8.X series, all users with previous maintained versions can upgrade today. The next version will be Vxi* 10 and it will support all Asterisk 1.4, 1.6, 1.8, 10, 11, 12 kernels! You can also check our Changelog. Linux OS Distributions 32-bit / 64-bit versions: Debian 7.0 Wheezy Debian 6.0 Squeeze CentOs 6.0-6.4 CentOs 5.4-5.8 You can download these new binary packages from our website. Powered by I6NET Software New features added and modifications: mod: Set VXML_ERROR if an account reach the max limit. add: Add parameter ‘speechmaxtimeout’ (use property maxspeechtimeout too). add: Add parameter ‘systemname’ for asterisk […]
January 22, 2014

Event: ¿Objetivos en la Relación con Clientes en 2014? #Exevi

About this event (at Madrid, Spain): Conoce tendencias, estrategias, soluciones y márcate tus propios objetivos abordables. Gana. Iván Sixto CEO of I6NET, will talk about “The latest Helpdesk evolution…” Date & Time: January 28th 2014, 9:00am to 2:00pm Where: Club Financiero Génova Calle del Marqués de la Ensenada, 16, Planta 14. 28004 Madrid Metro Colón Aparcamiento en el propio edificio Event Website: http://www.exevi.com/mail/html/relacion-cliente-2014-index.html Please register here: FREE entrance http://www.exevi.com/claves-relacion-cliente-2014 See you there!
December 24, 2013

Season’s Greetings: Merry Christmas!

Merry Christmas   |  Feliz Navidad   |  Joyeux Noël Warm wishes this holiday season and much success in the New Year! Nuestros mejores deseos en estas Navidades y muchos éxitos para el Año Nuevo! Nos meilleurs voeux pour ces fêtes de Noël et Nouvel An! [dt_divider style=”gap”/] Source:  I6NET’s 2013 Christmas Tree… [dt_divider style=”gap”/] Follow us: [dt_divider style=”gap”/]     
December 6, 2013

New Webphone (Voice & Video) #i6net

Today, we are pleased to unveil our new webphone template (Web Browser Client*) to make voice and video calls from anywhere with an Internet access to any PBX system (Asterisk, Avaya, Cisco or others…) or making peer-to-peer calls from a website. This web call solution works directly on any desktop web browser (Firefox, Chrome, IE, Safari, Opera,…) equiped with a flash player (that’s currently 99% of current web browsers), no external plugins, no browser extensions installation or java applets will be required. Remember, this solution doesn’t require to implemente a Flash Media Server, it works directly over Vxi*/Asterisk servers with a native call processing in RTMP protocol. [anything_slider title=”” column=”full-width” autoslide=”3000″ slider_id=”11601″/] Main features: Fully customizable GUI (open source SWF) Call transfer to an external/internal SIP extension Nat pass thru / works on any WIFI / 3G / 4G data […]