Case Studies


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The «3915» or www.3915.fr is the french national interactive phone service where you can find in less than a minute the nearest pharmacist on duty from your geographical location. With any operator, from any cellphone, you just have to enter your zip code, or simply the name of the city. This service, has been deployed by 4KALL, an interactive solutions providers and is running it over its own VXI* VoiceXML platforms and with Acapela Text-to-Speech (TTS) voices to play any information in real time.

SOSgardes / 3915 phone service is available 24/7 as a collaborative online database about french drug stores location to help pharmacists and public administration to manage better their heath care services.

“I6NET’s VoiceXML interpreters are providing high voice quality and a technical solution adapted to our overall service via Internet or phone. Sosgardes is a high value added service which has a rapid growth: 16 regions are already covered, including the Paris area, 24 more are expected in 2010 and 40 in 2011. In the short term, one third of the French population should be covered, “said Charles Rabiller, founding director of 4Kall.

Amper primarily provides products and services related to the deployment of enterprise voice and data communications systems for civil, government, and corporate clients in Spain and Brazil. It also plans and builds fixed and mobile networks for telecom carriers.

Additionally, Amper specializes in radio communications equipment; communications systems and software; and command and control systems for the defense and homeland security sectors. Its defense business is structured as a joint venture with France-based Thales; Amper owns a controlling stake. Subsidiary Medidata Informatica provides IT systems integration services in Brazil.

Amper runs VXI* for its IVR deployments over Asterisk.

Androme Iberica is a Spanish company belonging to the Androme group, a pan European group of companies specialized in Telecommunications and multimedia software. Its main products are Intellivic, as a set of videoconferencing products on SIP, and Phemium, a set of platforms for added value services on communication technologies as SMS, and video-telephony.

Androme has created the Phemium Consultant platform (www.phemiumconsultant.com), to provide dynamic voice/video menus for distance consultancy, for both, phone and 3G phone calls. The Phemium Consultant platform allows consultancy companies to create in minutes advanced consultancy remote services and publish them through web, phone and 3G phone calls. The call process starts with a service and consultants directory, next the access control process before the voice/video conference is established to end with a customer satisfaction survey.

Androme has developed this innovative services with an integration of VXI* VoiceXML browser over IP and 3G videocalling with their own products for video conferencing and Intellivic softphones.

Avon, the company for women, is a leading global beauty company, with over $11 billion in annual revenue. As the world’s largest direct seller, Avon markets to women in more than 100 countries through approximately 6.4 million active independent Avon Sales Representatives.

Avon Poland division required to replace first its legacy IVR platforms by a new one improving open standards and better ERP Backoffice integration. Thanks to Asterisk and VXI*, the new IVR development is done over VoiceXML / SIP standards with a faster delivery time than a new upgrade of the previous systems.

Avon runs VXI* for its Sales Representatives Order Management in order to improve their contact center activity with more self-services.

Ávila is a Spanish city located in the autonomous community of Castile and León, and is the capital of the Province of Ávila. It is sometimes called the City of Stones and Saints, and it claims that it is one of the cities with the highest number of Romanesque and Gothic churches (and bars and restaurants) per head in Spain.

The voice portal deployed by the city hall is offering information of the Internet Citizen Portal and services like questionnaires to the citizens to know their opinion about local affairs. Also, the citizens can request a meeting with a department of the City Hall. Also, the client can design new
voice services using a simple web voice portals design tool. This tool is a simple web and user friendly tool that allows the officers of the Avila City Hall to design new services offered by phone.

Getafe is a city in the south of the Madrid metropolitan area, Spain, and one of the most populated and industrialised cities in the area. It is home to one of the oldest Spanish military air bases and the Universidad Carlos III de Madrid. Due to its industrial and social networks, the majority of residents work or study within the city. The increase in population led to the construction of numerous access roads, an increase in available public
services, and the creation of new neighborhoods at the end of the 20th century.

Each year, the Getafe’s Schools and the “Delegation de Education del Ayto de Getafe” conducts the school summer’s activities campaign for the next holidays. I6NET has developed the phone self-service dedicated to improve the Citizen Attention Service of the City of Getafe. This advanced IVR service is based on our PhoneScheduler application and provides a phone self-service where all families can call to schedule their meeting without spending less than 2 minutes without waiting any queue and using Voice Recording, DTMF menus, SMS Confirmation, Web Administration,… etc

The I6NET’s team is very proud and happy to provide this helpful service for Getafe’s families, one more time since several years with fully successful results.

Industry

Government

COMPANY

Government

Valdepeñas is well known to produce one of the most famous spanish red vines from Castilla-La Mancha. This city has deployed a large innovative auto-attendant service for all its citizen to improve information and many public administration processes. Citizens can now get faster information 24×7, real time feedback, and manage better all their requirements to the Valdepeñas City Government just using their phone. Some key features are:

  • Get information status for citizen’s requests
  • Claims and suggestions management
  • Sports facilities booking
  • Appointment management
  • Information Listing
  • City news
  • Emergency calls
  • Polls management

Ambiser has implemented SACVoz a set of VoiceXML applications integrated with the city government backoffice systems. SACVoz is running over Asterisk servers powered by VXI* VoiceXML browser from I6NET.

Blusens Global Corporation is a Spanish multinational company with origins in Blusens, a company founded in Santiago de Compostela in 2002 and dedicated to the manufacture of next-generation consumer electronics devices. In April 2008 Blusens Global Corporation was created as a result of the merging of Blusens Technology and its subsidiaries.

Blusens is dedicated to the manufacture of next-generation consumer electronics devices. Blusens won the main prize “Technological Innovation” during 2010 given by the Galician Executive Awards.

The company, pioneer in multimedia entertainment, has a portfolio of products divided into: portable, digital home and networks (shipping and development of IPTV and SMATV technology for captive networks such as Hotels, Hospitals and Residential Complexes). Also, the company
markets advanced home entertainment solutions based on its concept of “Connected Home”, a new entertainment ecosystem of products that allow users enjoying their content anywhere at home, and even remotely.

I6NET has developped specific clients applications to connect several blusens devices like the WebTV and many Android Tabs to videoconferencing services.

Corporacion Nacional de Telecomunicaciones (CNT) is the leader national fixed-line Ecuadorian carrier that was formed by the merger of Pacifictel and Andinatel in November 2008. In addition, CNT also manages stateowned mobile operator Telecsa.

CNT ecuadorian national fixed line carrier has implemented an advanced 116 phone self-service base on large and scalable Voice Portal systems for all its international calls. The 116 is a dynamic IVR application with Speech Recognition to select the country, cities and ask for any local numbers. The voice portal user interface has been designed and created using Eclispe VoiceXML generation tools, both Speech Synthesis (TTS) and Automatic Speech Recognition (ASR) engines for spanish voices are provided by Verbio Technology.

The 116 number is able to use both DTMF or ASR with different kind of VoiceXML grammars. This smart voice application provides short-cuts to improve the user experience at different levels. Each set of dialog has been designed to be a friendly self-service without any human interaction. This service is able to check if the destination number is a correct number and ask for confirmation before making the call transfer.

With this implementation CNT aims a confidential, automatic, reliable and easy-to use customer phone selfservice available 24 hours a day.

EG Telecom SA, a telecommunications operator, develops and markets multichannel solutions to promote links between end users and content providers in Spain and internationally. It offers voice, international call, premium rate line, and videocall services, as well as various methods of payment; and mobile services, including online payments, subscription services, chat services through mobile and TV channels, platform for sending bulk SMS internationally, real contact center by SMS, and turnkey services for campaigns. The company also provides online services, which include services for sending and receiving faxes by mail, shopping infrastructure on the Internet, solutions for payment by credit cards.

EG Telecom runs VXI* to provide value added services with its own cloud backbone over Amazon EC2 servers.

Emdeon Business Services is the industry leader in health care Electronic Data Interchange (EDI) services. They act as a clearinghouse for EDI transactions in all mandated formats, connecting providers to payers across the United States and its territories.

Emdeon empowers healthcare providers through innovative revenue cycle management solutions by tapping the most complete network of providers, payers, and patients in the healthcare industry. Their unique, efficient services simplify the business of healthcare to save clients time and money so they can focus on what’s most important; their patients.

Emdeon required an IVR solution for a federally mandated telephone inquiry system that gave health care providers the ability to quickly and efficiently verify a Medicaid recipient’s current eligibility status. This service needed to be available 24 hours a day, 7 days a week and 365 days a year.

Group FIRST consists of eight companies, which are specialized in product development and services in the Information Systems sector.

FIRST has a broad portfolio that includes clinical information systems, telemedicine integrated solutions, screening information systems, health care infections control systems, business intelligence and integration modules. It also has a wide range of services that cut across all markets of information technologies, including database administration, systems monitoring and virtualisation, performance and diagnostic.

FIRST selects VXI* platforms to provide IVVR / Video Call Center services to deaf people in Portugal. With the collaboration of important sponsor corporations, “Portaldocidadaosordo” is helping deaf people to get connected to many services thru 3G / Web videocalls.