i6net IVR / IVVR

New VXI* VoiceXML browser 5.1 released!

janus | Announcement | Wednesday, September 1st, 2010

The final VXI* VoiceXML browser 5.1  ref. 2010-08-29 32bit and 64bit is now released. This new release is suitable for production platforms running with all lastest Asterisk 1.4 and 1.6 kernels (both Asterisk’s packages are available for download too). Like our previous release, VXI* 5.1 has been built to run over Asterisk EC2 or Xen virtual servers. Stay tuned to the blog to keep up to date on our progress or check out our lasts builds.

You can download these new binary packages from this website for registered users.

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New features added and modifications:

  • mod: Correction to use the separator char parameter.
  • add: Dialer, H232, RTMP options.
  • mod: Correction of uninitialized account index in the context.
  • mod: Correction of the nomatch when digits/minlength=1.
  • mod: Correction to return the result/value of an executed application.
  • mod: Corrections of the annoncement feature (Karaoke function with the record).
  • mod: Correction of the Verbio Speech timeout.
  • mod: Close the opendir when monitor action tries to purge the cache.
  • mod: Remove “{out=value}” in the gererate ABNF grammars.
  • mod: Disable the CDR modifications with cdrupdate=no.

MPEG LA’s AVC License Will Not Charge Royalties for Internet Video that is Free through Life of License

janus | General | Friday, August 27th, 2010

Yesterday’s MPEGLA announcement makes clear that AVC/H.264 codec royalties will continue not to be charged for such video beyond that time. Products and services other than Internet Broadcast AVC Video continue to be royalty-bearing.

Great new for your video services over VXI* VoiceXML browser!

Download (from the source):

Other Links:

Netfors: SS7 Channel for Asterisk

tech | Development | Monday, August 23rd, 2010

The Netfors version of Chan SS7 for Asterisk is in active development. Netfors offers a Free and Premium version of Chan SS7 that include commercial support.

Compatible with Asterisk 1.2.x, 1.4.x and 1.6.x. and VXI* VoiceXML browser last releases.

Dahdi/Zaptel compatible digital interfaces:

  • Redfone
  • Sangoma
  • Digium
  • Openvox

Main features:

  • MTP2 (Q.703) implementation
  • MTP3 (Q.704) implementation (subset).
  • ISUP (Q.76x) implementation (mostly complete).
  • Facilities for protocol analysis using e.g. wireshark
  • Supports high call volumes
  • Supports multiple linksets with different OPCs and DPCs
  • Supports linksets with multiple links
  • Supports load sharing and MTP changeover
  • Supports multiple hosts (cluster) configuration with load sharing and failover
  • Flexible Dial command syntax to allow routing to different linksets

Source: http://www.netfors.com/chan_ss7

ITIF: Embracing the Self-Service Economy

janus | Business Reports | Sunday, August 22nd, 2010

This report by The Information Technology & Innovation Foundation (ITIF) surveys the adoption of self-service technologies delivered via kiosks, the Internet, mobile devices and the telephone and the many benefits to consumers, businesses and the economy. It also explores how advancements in technology such as Telephony (IVR), Internet,  Wireless networks and the availability of broadband Internet access, are leading to a growing number of self-service options and opportunities for companies to boost productivity. The report also helps makes the case for the government to embrace self-service technology to deliver services more efficiently and more conveniently to citizens.

A very good document for summer reading!

Executive Summary:

The past decade has witnessed a rapid growth in self service that allows consumers to take on the traditional role of a service worker in the provision of a service. Self service has long existed—think of placing a call by dialing a telephone instead of using a telephone operator or pressing a button in an elevator instead of using an elevator operator—but its importance has grown as advances in information technology (IT) have created many opportunities to leverage self-service technology for large gains in efficiency and convenience. Using computer kiosks, airline travelers check in to their fligths; on the Internet, consumers purchase products without speaking to a sales agent; and using a mobile phone customers check their bank balances and transfer funds. Self-service technology continues to become more efficient and more convenient, and, as a result, increasingly organizations, including businesses, non-profits and governments, are using self-service technology to operate more productively and to better serve their customers.

Download (from the source):

Source: http://www.itif.org

How to send SMS Text Messages using VoiceXML

tech | Development | Friday, August 20th, 2010

Many IVR phone services require to send users a SMS Text Message for a reminder note, ticket or any appointement information… VoiceXML is an open standard XML language so you can work with any kind of HTTP gateway interface with PHP, JSP, ASP,… and you can easily modify this example according to your carrier parameters and own service requirements. Our example, is using a JSP script from any SMS provider:

Parameters:

  • Request: extern:http  URL http://<your gateway IP>/…/sendsms.jsp
  • User: Your User’s Account
  • Password: Your User’s Password
  • To: Destination Phone Number (country code + PSTN number)
  • From: Sender Phone Number
  • Type: Text Message type digit, MMS, SMS,…
  • Msg: Content for your Text Message
  • Wapurl: If you need to include a WAP URL

VoiceXML Code:

That’s it! You now have a working SMS script in its simplest form.

User Experience in a Telephone Application Using VoiceXML

janus | Development | Thursday, August 12th, 2010

Very interesting article about VUI Design from Daniel Mecanovic and Hao Shi – School of Computer Science and Mathematics Victoria University, Australia. Voice User Interface (VUI) design is an integral part of developing any VoiceXML telephone application just like a Graphical User Interface (GUI) is very important when designing a visual application. In this PDF document, a series of experiments are conducted in order to understand user experience, improve the initial VUI design and provide valuable information for your future VUI development with VoiceXML.

Download:

Source: Voice User Interface Design in a Telephone Application Using VoiceXML

New VXI* Text-to-Speech Connector for Google Translate

janus | Development | Monday, August 9th, 2010

tts-google

We are please to announce one more TTS connector for our VXI* VoiceXML browser, now ready for the Google Translate Text-to-Speech engine. This new TTS option called CURL connector is available with our last VXI* 5.0 release suite, you can get it at our Xtras* addons download area: http://downloads.i6net.com. It’s a very interesting solution for Cloud IVR or any convergent Web 2.0 phone services. Google Translate is a cloud service available for many languages; stay tunned at our blog…

Download:

More information: http://translate.google.com

New I6NET Company Profile edition

janus | General | Monday, August 9th, 2010

We present a new update of the Company Profile brochure; this new PDF file is now available at our download documents section.

Download:

More information at: Documents

Asterisk Video Resources

ines | General | Thursday, August 5th, 2010

“Asterisk Video Resources” page on the Asterisk.org site contains about 40 videos. Some are tutorials, others are background material. A very good video collection to learn more about Asterisk!

Link: http://www.asterisk.org/video

New VXI* VoiceXML browser datasheet edition

janus | General | Thursday, August 5th, 2010

We present a new update of the VXI* VoiceXML browser datasheet; this new PDF file is now available at our download documents section.

Download:

More information at: Documents

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