Support
I6NET is committed to supporting its software products.
While our blog account can be helpful for many people, I6NET also provides professional support services for VXI*. All I6NET products come with free installation assistance, we will help you install it, including configuring the VXI* software. This installation support does not include full configuration of the Asterisk PBX, building a dialplan, etc.
Knowledge resources
- Voice Service Hosting
- VoiceXML 2.0+ elements
- Install
- How-to-start (6 steps)
- Voice demos
- Video demos
- Documents
- Samples
- FAQs
Standard support service
- Periodic license updates
- Support / IP access (remote administrator optional)
- Contact by phone/email
- Ticketing management process
- Support Level 1: 24h maxtime to 1st response
- Support Level 2: 48h maxtime to 1st response
- Working days only
Technical support
Mail: support@i6net.com (ticketing system)
Monday - Friday / 9 am - 5 pm GMT+2 customer’s business hours
