I6NET is committed to supporting its software products.
While our blog account can be helpful for many people, I6NET also provides professional support services for VXI*. All I6NET products come with free installation assistance, we will help you install it, including configuring the VXI* software. This installation support does not include full configuration of the Asterisk PBX, building a dialplan, etc.

Knowledge resources

• Voice Service Hosting
• VoiceXML 2.0+ elements
• Install
• How-to-start (6 steps)
• Voice demos
  
• Video demos
• Documents
• Samples
• FAQs

Standard support service

• Periodic license updates
• Support / IP access (remote administrator optional)
• Contact by phone/email
• Ticketing management process
• Support Level 1: 24h maxtime to 1st response
• Support Level 2: 48h maxtime to 1st response
• Working days only

Technical support

Mail: support@i6net.com (ticketing system)
Monday - Friday / 9 am - 5 pm GMT+2 customer’s business hours