Support
I6NET is committed to supporting its software products.
While our blog account can be helpful for many people, I6NET also provides professional support services for VXI*. All I6NET products come with free installation assistance, we will help you install it, including configuring the VXI* software. This installation support does not include full configuration of the Asterisk PBX, building a dialplan, etc.
Support services
- Periodic license updates
- Support / IP access (remote administrator optional)
- Contact by phone/email
- Ticketing management process
- Support Level 1: 24h maxtime to 1st response
- Support Level 2: 48h maxtime to 1st response
- Working days only (standard)
Knowledge Resources
Technical support
If you are unable to find the answer you are looking for in our Resources, FAQs and Website, please send an email to:
Mail: support@i6net.com (ticketing system)
Monday – Friday / 9 am – 5 pm GMT+2 customer’s business hours