Amazon Introduces Mayday, A Unique And Amazingly Useful Live Tech Support System For Kindle [TechCrunch]
Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single-click, hardware-support solution that lets users work with a remote tech support representative to solve problems with their tablets.
The service allows you to see the remote tech support person in a small window on your screen and also displays your screen on the support person’s computer where they can watch what you’re doing online, annotate the screen, and even tap through the interface. Amazon CEO Jeff Bezos said it’s like “actually very similar to having someone standing next to you” and offering tech support. […]
Every company should think much more about this new “R”evolution of industry from now. There’s no any other way for the future of contact centers, because most users wouldn’t require to use their only phone anymore. They will require to get support from they own computers and smart mobile devices with the best real-time video communications. Fortunately, like Amazon does, you can do it right now thanks to I6NET solutions and technologies components.[dt_divider style=”narrow”/]