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User Experience in a Telephone Application Using VoiceXML

Very interesting article about VUI Design from Daniel Mecanovic and Hao Shi – School of Computer Science and Mathematics Victoria University, Australia. Voice User Interface (VUI) design is an integral part of developing any VoiceXML telephone application just like a Graphical User Interface (GUI) is very important when designing a visual application. In this PDF document, a series of experiments are conducted in order to understand user experience, improve the initial VUI design and provide valuable information for your future VUI development with VoiceXML.


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Source: Voice User Interface Design in a Telephone Application Using VoiceXML