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XCally integrates a VXML channel for Vxi*

Post 46 of 413

We are proud to announce the fully integration with XCally, call center suite for Asterisk developed by XeniaLab, and  Vxi* VoiceXML Browser in order to provide IVVR (Interactive Voice & Video Response) and Web call enabled applications. xCALLY is a turnkey Customer Care Suite solution fully integrated with the Asterisk. The xCALLY suite is an amazing and complete multi-channel solution for Inbound, Outbound and Blended Contact Centers.

Video Source: http://youtu.be/wB88J3_g9Lo

Vxi* can work on the same Xcally server to provide many advanced new features like:

  • Video calling over SIP, H323, 3G-324m, RTMP (prompt and record)
  • Fax over VoiceXML
  • TTS (Text-to-Speech) connectors
  • ASR (Automatic-Speech-Recognition) connectors
  • MRCP v1 and v2 Client for ASR (multi-grammar enabled)
  • Text-to-Video (TTV) with HTTP connector

About xCALLY

xCALLY is a full call center suite, developed by Xenialab, providing each agent position with a flexible and powerful phone bar, to manage login, pause and back office status, for multiple inbound and outbound campaigns, (supporting several skills and time based routing). The CTI bar embeds a fully standard SIP client, allowing you to receive inbound calls and also place outbound phone calls and to be integrated with Tailored Scripts, Drag and Drop IVR and 3rd party software CRM, Ticketing System and more.
Furthermore, xCALLY is fully Multi Channel, supporting standard phone calls, Web Calls, Facebook Calls, Chat, SMS, FAX,and more. The platform provides Web based configurator for call center supervisors and Advanced Real Time Analytics module to monitor your contact center.

Web: www.xcally.com

 

About i6Net

I6NET Solutions and Technologies is a European company dedicated to the telecommunications and Internet technology research and development. Founded in 2002 in Spain, they are advanced services experts in voice and video interactivity in line with the latest evolution in telephony. VXI* is the first official, native integration between the successful Asterisk® Open Source Telephony engine and VoiceXML, the most advanced voice and video application’s standard language. VXI* is a complementary software for Asterisk-based systems. Adding VXI* to any Asterisk® server enables access to the large VoiceXML applications world.

Web: www.i6net.com

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This article was written by ines

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