We are proud to announce the fully integration with XCally, call center suite for Asterisk developed by XeniaLab, and Vxi* VoiceXML Browser in order to provide IVVR (Interactive Voice & Video Response) and Web call enabled applications. xCALLY is a turnkey Customer Care Suite solution fully integrated with the Asterisk. The xCALLY suite is an amazing and complete multi-channel solution for Inbound, Outbound and Blended Contact Centers.
Video Source: http://youtu.be/wB88J3_g9Lo
Vxi* can work on the same Xcally server to provide many advanced new features like:
xCALLY is a full call center suite, developed by Xenialab, providing each agent position with a flexible and powerful phone bar, to manage login, pause and back office status, for multiple inbound and outbound campaigns, (supporting several skills and time based routing). The CTI bar embeds a fully standard SIP client, allowing you to receive inbound calls and also place outbound phone calls and to be integrated with Tailored Scripts, Drag and Drop IVR and 3rd party software CRM, Ticketing System and more.
Furthermore, xCALLY is fully Multi Channel, supporting standard phone calls, Web Calls, Facebook Calls, Chat, SMS, FAX,and more. The platform provides Web based configurator for call center supervisors and Advanced Real Time Analytics module to monitor your contact center.
I6NET Solutions and Technologies is a European company dedicated to the telecommunications and Internet technology research and development. Founded in 2002 in Spain, they are advanced services experts in voice and video interactivity in line with the latest evolution in telephony. VXI* is the first official, native integration between the successful Asterisk® Open Source Telephony engine and VoiceXML, the most advanced voice and video application’s standard language. VXI* is a complementary software for Asterisk-based systems. Adding VXI* to any Asterisk® server enables access to the large VoiceXML applications world.
This article was written by ines