According to opusresearch; Phone-based self-service has taken on new meaning as phones morph into multi-functional wireless devices and contact center functions are distributed throughout the globe. Conversational Access Technologies now involve asynchronous interaction among individuals using Web services over the phone lines. Adding the human touch to traditionally automated self-service activities gives companies the option to leverage existing staff and IT infrastructure or outsource operations to managed or hosted service providers. By Dan Miller This very interesting report includes a PDF summary to download. Source: Foundations 2009: Voice Self-Service Meets Web 2.0
I6NET is proud to announce next VXI* releases for Asterisk PBX will provide advanced Cloud Telephony for real. This approach will free carriers and enterprises to get their own Virtual IVR services powered by VoiceXML / SIP, the open standard speech XML language and VoIP protocol. Today traditional, Hosted Telephony or Phone 2.0 API services don’t provide to users a full access to their own IVR platforms management and engines control in the Cloud. With VXI* for Cloud, you will run any standard VoiceXML 2.0+ application for inbound / outbound telephony services by yourself in your own virtual OS server environment. Coming soon next days: VXI* Cloud Beta Program launching!
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