February 8, 2010

Call Recording and Speech Analytics over I6NET VXI* VoiceXML browser and Verbio Technology

February 5th 2010, Barcelona, Madrid – Spain. In today’s challenging customer contact centre environment, customer service representatives spend the majority of their time dealing with complex and time-consuming calls. So it is ever more critical that they handle these calls according to corporate guidelines. In addition, contact centres across many sectors are dealing with increased regulation, creating the need to monitor potential compliance issues, and resolve these swiftly, before they escalate into serious problems. These challenges apply to contact centres of every size. The VXI* – Verbio Speech Analytics over Asterisk provides a scalable solution, with applications tailored to the needs and budgets of both large and small contact centres. And, because it is based on an open architecture, it can co-exist easily with your existing contact centre IT infrastructure and others PBX systems. Designed for huge volumes of recordings […]