April 25, 2011

8 Lessons to improve your Phone Services

Today, most customers or consumers are aware about bad phone technology usage. Telephony is like every other technology, neither good nor bad, it’s how we use it. Think about it, otherwise you may be damaging your brand image instead of increasing customer’s satisfaction. To build a well designed phone service checks these 8 lessons and ideas: Speech Recognition Failure Limited Menus’ Options Takeover Option Music On Hold Long Hold Time Avoid Repetitions Information Privacy Quality Surveys Click here to see…