July 21, 2009

Do you have a VoiceXML and IVR Strategy?

Very interesting point of view from Nick Jones, member of the Gartner Blog Network about how we are not focusing on the critial elements of our effective comunication channels. Today, it’s really easy to think large screens mobile devices  are The best solution for any user’s interface but VoiceXML portals and advanced IVR services are a key factor for a smart communication evolution. Are you ready for small to be the new big?