May 15, 2009

The City of Getafe selects interactive phone self-services to manage school’s summer activities [Business Case]

Spain, Madrid – May 14th, 2009. Each year, the Getafe Public’s Schools and the “Delegation de Education e Infancia del Ayto de Getafe” conduct their school summer’s activities campaign for the next holidays. I6NET provider of  IVR / IVVR communications components, has developed the phone self-service dedicated to improve the Citizen Attention Service of the City of Getafe. The advanced voice portal implemented allows thousand families to request themselves a meeting to register their children. This IVR solution includes a web service with user-friendly interfaces that allow the City of Getafe’s officers to manage online all calendars and meetings requested. This IVR service is based on I6NET’s PhoneScheduler application template and provides a phone self-service where all families can call to schedule their meeting without spending less than 2 minutes and without waiting in a queue, using voice identification, DTMF, SMS […]