According to last 2008 Datamonitor’s report and a referenced DestinationCRM’s article, global investment in IVR licenses will increase from $475 million in 2006 to $845 million by 2012, in large part due to the adoption of VoiceXML. In a shift away from open-standard IVR platforms, these new statistics show approximately 69 percent of all IVR shipments will be VoiceXML-based platforms. A resume of most important facts of this can be read bellow that are in line with our VXI* evolution outcomes.

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