July 12, 2009

Advantages of Outbound IVR over predictive dialers

The market for Outbound IVR is set to grow as more and more companies look for ways to retain customers. Today digital telephony improves automation and the way humans interact with computers, predictive dialers are now being supplemented by outbound IVR solutions, which a – as Datamonitor reports – has a number benefits over predictive dialers of callcenters. Instead of connecting live callers to an agent when the phone is answered, outbound IVR applications use advanced Speech Recognition or DTMF to help callers and complete short transactions like alerting, process confirmation, short surveys, get feedback, send voice reminders… without any need for human assistance, or the systems can route live calls to agents only when needed or required. Advantages of outbound IVR over predictive dialers include the ability to save on costs for agents and to allow timely information, such […]
July 19, 2008

Looking to the future at Grenoble

Gières / Grenoble is a wonderfull small town near to the Alpes mountains in the east of France. This is place choosed by our team to define the new outcomes and company international organization past week. Like at the beginning of our company project, we take time to think about future evolution of I6NET’s voice and video interactive solutions. Near future of advanced telephony IP/3G belongs to flexible low-cost software components and we aspire to be part of this…