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Tag archive: self-service
Presentation: Self-Services & Video Contact Centers / IP Multichannel Solutions for CC – Barcelona 2011
I6NET’s presentation in Spanish (by Ivan Sixto) at Multi-Channel IP Solutions for Contact Centers – Barcelona 2011 on Slideshare: Self-Services & Video Contact Centers IP View more presentations from I6NET Table of contents: Slide 01: Title Slide 02: Human-Machine dialog Slide 03: Voice Interface in new mobiles Slide 04: Telephony Self-Services Slide 05: Integration and Programming…
ITIF: Embracing the Self-Service Economy
This report by The Information Technology & Innovation Foundation (ITIF) surveys the adoption of self-service technologies delivered via kiosks, the Internet, mobile devices and the telephone and the many benefits to consumers, businesses and the economy. It also explores how advancements in technology such as Telephony (IVR), Internet, Wireless networks and the availability of broadband…
IVR provides Speech Self-Services: In a Time of Economic Uncertainty
IVR technologies have been used for long time to help human call centers to manage better their internal resources (welcome mensages, call routing, call forwarding, queues’ menus…) than to provide services to callers as: Speech self-services. This interesting article is talking about the current wind of change of IVR usage. At I6NET, most of our…
OpusReseach – Foundations 2009: Voice Self-Service Meets Web 2.0
According to opusresearch; Phone-based self-service has taken on new meaning as phones morph into multi-functional wireless devices and contact center functions are distributed throughout the globe. Conversational Access Technologies now involve asynchronous interaction among individuals using Web services over the phone lines. Adding the human touch to traditionally automated self-service activities gives companies the option…
The City of Getafe selects interactive phone self-services to manage school’s summer activities [Business Case]
Spain, Madrid – May 14th, 2009. Each year, the Getafe Public’s Schools and the “Delegation de Education e Infancia del Ayto de Getafe” conduct their school summer’s activities campaign for the next holidays. I6NET provider of IVR / IVVR communications components, has developed the phone self-service dedicated to improve the Citizen Attention Service of the City…