December 11, 2009

CNT Ecuador launches 116, the first voice portal for all its international calls traffic

Quito-Madrid, December 10, 2009. Corporación Nacional de Telecomunicaciones del Ecuador (CNT), ecuadorian national fixed line carrier has implemented an advanced 116 phone self-service base on large and scalable Voice Portal systems for all its international calls. The 116 is a dynamic IVR application with Speech Recognition to select the country, cities and ask for any local numbers. All the solution has been implemented by Interlancompu who makes the installation, developments, and platforms’ configuration base on VXI* VoiceXML browser from I6NET. The voice portal user interface has been designed and created using Eclispe VoiceXML generation tools, both Speech Synthesis (TTS) and  Automatic Speech Recognition (ASR) engines for spanish voices are provided by Verbio Technology. The 116 number is able to use both DTMF or ASR with different kind of VoiceXML grammars. This smart voice application provides short-cuts to improve the user […]