This article by University of Geneva – Switzerland (by Caroline Kähr and Martin Steinert) talk about the (non) adoption of IVR self-service technologies and use of interactive voice response (IVR) among small and medium-sized enterprises. It also explores why advancements in IVR technology are leading to a growing number of self-service options and opportunities for big corporations to boost productivity. To our opinion, IVR vendors have focused their market in large deployments for long time and now it’s time to improve SME business processes too with flexible and low cost IVR systems like VXI*/Asterisk platforms. Executive Summary: Typically, the penetration of interactive voice response systems (IVRs) is described as being very high especially among large companies. The paper at hand discusses the use and adoption rate of such systems among companies, especially among small and medium-sized enterprises (SME). The study […]
Very good post from Angie Reed, Product Marketing Manager at Digium talking about how users and entreprises are always looking for better Communication Solutions. Smart Phones are user-centric devices but Businesses require better Phone Systems. That’s right, that most technology users want immediate access to information – a single device for my camera, music (MP3 Player), GPS, email and, of course a phone. A smart phone is that powerfully useful tool that makes life easier. So, for better or worse, they are willing to incur the sunk cost associated with changing cell phones frequently just to gain the latest features and capabilities. Then, is it really a surprise that businesses want to improve their communications too? Like the mobile phone, users want a single interface to access their phone calls, their associated emails, presence, chat, CRM systems, caller location services […]
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