At I6NET we are pleased to talk about new complementary services and tools to improve your IVR and Business Objectives. A good Voice User Interface design and call optimization are some of the key factors required to be successful with your VXI* platform rollouts.  That requires more than technology…. of course.

VUI Cloud (http://www.vuicloud.com) is a call optimization service delivered through the Web that improves the caller experience and helps you get better results from your voice applications.

The service allows you to add personalization, reduce costs, adapt to individual callers in real time, adjust audio playback speeds (Words Per Minute spoken) and caller response timeouts on the fly, optimize the caller experience and get advice from leading Voice User Interface design experts. It also allows you to quickly learn where and why your callers are opting out with behavioral analytics that go way beyond traditional IVR/ACD reports.

Developers can access VUI Cloud technology for free via the web based API and a Performance-Based Pricing model is used for production calls. Leveraging the power of this service is as easy as adding some simple HTTP calls to your voice application and allowing the technology to do the work. It’s really that simple. Gain deep behavioral insight and significantly improve the caller experience in days, not weeks or months. The service even lets you make improvements to the caller experience without ever changing the call flow or audio prompt content.

VUI Cloud is the world’s first “Call Optimization as a Service” offering, and it’s remarkably easy to use.

To learn more about how the service works, pricing and deployment options, click here

We are very please to share some pictures from our partner XeniaLab Training at Monza – Italy. Thanks to Diego and all XeniaLab’s team for this great event about Unified Communications over Asterisk, OpenSIPS, VXI* (VoiceXML, ASR, …), WebPhones…etc

More: XeniaLab Unified Collaboration Communication Monza 2010

As of today, both companies are now delivering integration between the Altitude uCI suite and I6NET VXI* video over IP/3G components for Asterisk. The combined solution offers a set of tools that include advanced Video Interaction features which allows contact centers to ensure continued innovation and customer satisfaction at the lowest cost possible. Contact Center Market trends are increasing demand for new and more customer care channels; Video is one of the top features required to improve new services for short to medium time.

Sources: Press Releases – Alianza entre Altitude Software e I6NET

Asterisk®, the Open Source Telephony Project adoption has grown dramatically this year; a proof of this adoption is several key metrics:

*    1,540,000 downloads in 2008
*    1.03M downloads 1st half 2009
*    63,000 active participants on forums
*    28,500 topics
*    92,000 posts
*    17,700 on active Asterisk mailing lists
*    7,248 on Asterisk Bug Tracker
*    820 active contributors
*    2,000 new code commits in 2009
*    More than 200 service providers worldwide using Asterisk

More information at Asterisk’s Blog:
http://blogs.asterisk.org/2009/11/10/asterisk-project-update-astricon-2009/

France – Spain, April 20th, 2009 – I6NET provider of 3G/IP IVR / IVVR VoiceXML communications components and 3G FACTORY™, the innovative french company that leads 3G video applications market, have successfully integrated their solution.

The VXI* VoiceXML browser gives the ability to rapidly develop and deploy innovative voice and video applications via IP, PSTN, and 3G-324M networks. VXI* is fully compliant with the W3C’s VoiceXML 2.0+ specification and is integrated with automatic speech recognition and text-to-speech software to enable advanced voice and video solutions, and real-time video calling applications.

The 3G FACTORY VISIODIOTEL™ service, which made it possible to launch interactive video services such as friendship sites, information portals, video blogs, image transmission sites, distance voting, tourist information services, etc. now comes complete with solutions for automatic payment, such as Credit Cards, SMS+, Scratch Card, etc.

After two successful years, “The VISIODIOTEL™ Service integrates new functionalities – which make convergence possible with the world of Mobile Internet and especially the Internet itself – with our solutions, putting THE VIDEO CALL at the heart of WEB 2 and mobile convergence, so we can bring our clients and web users solutions capable of generating immediate revenue,” comments Dante Tota, founder of 3G FACTORY™.

Iván Sixto, CEO of I6NET, says: “3G FACTORY™ is a company who understands very well business around videocall services and has a large experience providing innovative applications for 3G networks. Working with the 3G FACTORY™’‘s professional team provide to I6NET an high value added partner support for our IVVR platforms that increase our business development”

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Spain, Israel – October 21th, 2008.  In an effort to accelerate growth for business, I6NET and Greenfield Technologies Ltd (GreenfieldTech) today announced their partnership aimed at enhancing development and implementation of best-in-class solutions, especially around the 3G communications and services fields. As part of their agreement, I6NET and Greenfieldtech work together to create various bundled offering for the 3G networks.

“While the IVR market in Israel is enjoying a prolific growth over the past 3 years, thanks to the adaptation of Asterisk – IVVR services hadn’t yet enjoyed such growth. We had identified the cause to be a low ROI and high TCO issue, as traditional IVVR for 3G media transmission are highly expensive to install and maintain. The combination of Asterisk and I6NET’s IVVR/VXML solution enables a high ROI and lower TCO than traditional platforms – making these more accessible to upcoming service providers.” – Says Nir Simionovich, CEO of Greenfield Technologies.

“We think it is a great opportunity for us to partner with Greenfieldtech that know very well the local market and Asterisk’s technology for years. We are very proud to start with them this strong collaboration to open new ways for 3G services. We are confident that IVVR market is underdeveloped and need to redefined with new solutions approach; Greenfieldtech understood that inmediatly choosing I6NET” Says Iván Sixto, CEO – Business Dev. Manager of I6NET.

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