ISCIII (Instituto de Salud Carlos III) leads Telemedicine research and development projects in Spain providing most advanced mHealth solutions for many important Hospitals and Health industries. At I6NET, we are pleased to share with all our readers this amazing new service providing mobile health cardio monitoring to real patients and connecting them to doctors through video calls. That’s an ahead of its time mHeath and telemedicine service for cardiovascular diseases developed and sponsored by ISCIII for Hospital Ramón y Cajal (Madrid, Spain). Video: http://bcove.me/h28wxjqp More information: https://hazlo.telemedicina.isciii.es/
The most advanced VoiceXML browser for Asterisk ever made. We are pleased to unveil our latest Vxi* interpreter ready to work with all VoiceXML 2.1 tags. This new IVR / IVVR component includes a lot of amazing features, we had been working on it since a year! All users with previous maintained versions can upgrade today. You can also check our Changelog. Vxi* 8.0 is now suitable for production voice and video platforms running with all latest Asterisk 1.4, 1.6, 1.8 kernels! (all Asterisk’s packages are available for download too). Linux OS Distributions 32-bit / 64-bit versions: Debian 7.0 Wheezy Debian 6.0 Squeeze CentOs 6.0-6.4 CentOs 5.4-5.8 You can download these new binary packages from this website. Powered by I6NET Software New features added and modifications: add: Pass the speech properties to the ASR engine (configure sendProperties). add: URI checks […]
The Spanish Red Cross unveils the latest Video Contact Center for Teleassistance (called “Videoatención” in spanish) designed to help Seniors and develop domestic programs. This service represents a new evolution for contact centers rollouts over the years. Watch the online video at Red Cross TV [Spanish]: http://www.cruzroja.tv/video.php?MetaDataID=18551 Today, Seniors are one of the most important community of people (350.000) supported by Red Cross in Spain, so it was very important to develop high-performance and advanced remote services. We are very proud about this project where our Video IVR (IVVR) technology integrated with the Altitude Software uCI Contact Center Solution helps healthcare and solidarity. Beyond the crisis, video calls provide a new high-tech evolution on Teleassistance with important benefits face-to-face communication, real-time evaluation, video-interactive tests and of course a significant cost reduction for healthcare. Some pictures about this service in production:
We are pleased to share this very good article by John Stepp from InsideCTI about The Future of Video in the Contact Center. There’s very few contents about video contact centers but technology is ready for the next big thing for human communications and businesses. By John Stepp, InsideCTI When I was on the phone recently with my website provider, I really would have liked to have had a video connection. I am certain that I could have gotten more out of the call if it was video. At least it was a real time call and not through e-mail. The voice inflections gave me enough doubt to go ahead and pursue an alternate provider. Then again, video might have given my web site provider the ability to instill the confidence necessary for me not to pursue and alternative provider. […]
I6NET’s presentation in Spanish (by Ivan Sixto) at Multi-Channel IP Solutions for Contact Centers – Barcelona 2011 on Slideshare: Self-Services & Video Contact Centers IP View more presentations from I6NET Table of contents: Slide 01: Title Slide 02: Human-Machine dialog Slide 03: Voice Interface in new mobiles Slide 04: Telephony Self-Services Slide 05: Integration and Programming Slide 06: Voice Platforms for Businesses Slide 07: Voice & Video Platforms Slide 08: Video, the next evolution Slide 09: Social Networks and Internet Slide 10: A 360º Video Solution for Business Slide 11: SIP / H323 Devices Slide 12: PC Video Softphones Slide 13: 3G Videocalling Slide 14: Tablets and Smartphones Slide 15: Web/Flash Videocalling Slide 16: Video Transcoder IVVR Slide 17: Phone / Internet Slide 18: IP Convergence: Telephony / Web Slide 19: Phone / TV Slide 20: IP Convergence: Telephony / TV […]
Please find here our video conference at Madrid (Spain) VoIP2DaY, past October 4th with Eduardo Malpilca Presales Manager at Altitude Software and Ivan Sixto, CEO at I6NET talking about the last evolution of “Video Contact Center IP″ (Spanish). Video source (Flash): Video: I6NET-Alitude-VoIP2DaY-2011 Keynote Document: [download id=”141″ format=”1″ autop=”false”] (5,4 Mb) VoIP2DaY Website: Video: I6NET’s conference at VoIP2DaY 2011 Other Posts: Video: I6NET’s conference at VoIP2DaY 2009 Video: I6NET’s conference at VoIP2DaY 2010
RunSolutions, Altitude Software and I6NET are pleased to announce next event at Barcelona (Spain) an event about Multi-Channel IP Solutions for Contact Centers (CTI, IVR, IVVR, Asterisk, Videocalls, VoIP, Contact Centers, Open Source,…) Where/When: November 10th, 2011 at 11h00 – 13h30 Barcelona (Spain), Hotel Diagonal Zero – Plaça de Llevant Keynotes: Jose Manuel Ceruelo, Presales Manager at Altitude Software Iván Sixto, CEO and cofounder at I6NET Antonio Martín-Posadillo, Founder at RunSolutions Contents: Welcome message of RunSolutions and AEECCC Altitude Software’s Keynote How to unify all customers’ channels in real time? I6NET’s Keynote: Self-services and Advanced Video Communications RunSolutions’ Keynote: Asterisk and Services Coffee and Networking Sponsors: AEECCC Altitude Software I6NET Solutions and Technologies RunSolutions Please book your place at the event to avoid disappointment. Places are limited and fill up quick here. To register and more información click here.
RunSolutions, Altitude Software and I6NET are pleased to announce next event at Palma de Mallorca (Spain) an event about Multi-Channel IP Solutions for Contact Centers (CTI, IVR, IVVR, Asterisk, Videocalls, VoIP, Contact Centers, Open Source,…) Where/When: October 20th, 2011 at 11h00 – 13h30 Palma de Mallorca (Spain), Cámara de Comercio – Calle Estudio General 7 Keynotes: Jose Manuel Ceruelo, Presales Manager at Altitude Software Iván Sixto, CEO and cofounder at I6NET Antonio Martín-Posadillo, Founder at RunSolutions Contents: Welcome message of RunSolutions and AEECCC Altitude Software’s Keynote How to unify all customers’ channels in real time? I6NET’s Keynote: Self-services and Advanced Video Communications RunSolutions’ Keynote: Asterisk and Services Coffee and Networking Sponsors: AEECCC Altitude Software I6NET Solutions and Technologies RunSolutions Please book your place at the event to avoid disappointment. Places are limited and fill up quick here. To register and […]
The 3rd Generation Video Telephony value added service providers have seen the benefits of centralizing equipment as it reduces maintenance costs (everything is now managed as a whole) and increases equipment use, since equipment (such as Video IVR ports) can now be shared among 3G operators, thus lowering the overall number of required ports. Wireless telecommunication operators are rolling out UMTS / 3G networks and providing broadband internet speeds and ability for service providers / customers to access IVVR rich services such as video streaming and mobile TV. Live Video like TV contents are delivered thru RTSP streaming servers and prerecorded MP4 / VXML contends thru NAS systems. The proposed architecture basically supports any single point of failure. Thus, videocalls will continue to be processed even after a failure. The following high availability features are: Dual SIP routers: OpenSER […]
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