Spain · France+34 911877477info@i6net.com9:00am 6:00pm CET
Category archive: Business Reports
Video-over-IP Communications, SIP versus RTMP [Report]
![Video-over-IP Communications, SIP versus RTMP [Report]](http://www.i6net.com/wp-content/themes/dt-nimble/timthumb.php?src=/wp-content/uploads/2012/04/blog_business1.png&zc=1&w=210&h=210)
Today, if you have to manage Video Communications over Internet (public, private, wifi, 3g, 4g…), you may think about how to solve some very common public IP networks’ barriers and issues like: Packet lost, Firewalls policies, Router NAT, Packets filtering, Low Bandwidth, Connection cuts off… Now, the question is: “How we really manage to make…
InsideCTI: The future of video in the contact center
We are pleased to share this very good article by John Stepp from InsideCTI about The Future of Video in the Contact Center. There’s very few contents about video contact centers but technology is ready for the next big thing for human communications and businesses. By John Stepp, InsideCTI When I was on the phone…
Article: Explaining the (non) adoption and use of interactive voice response (IVR) among small and medium-sized enterprises
This article by University of Geneva – Switzerland (by Caroline Kähr and Martin Steinert) talk about the (non) adoption of IVR self-service technologies and use of interactive voice response (IVR) among small and medium-sized enterprises. It also explores why advancements in IVR technology are leading to a growing number of self-service options and opportunities for…
VuiCloud: Increasing the use of Speech in IVR Applications
We are pleased to share a very good report and interesting IVR figures for you summer reading from VuiCloud (Interactive Digital). Download (from the source): Executive Summary: Speech is one of the few technologies that has the potential for enhancing telephone self-service. The technology, if used properly, provides motivation for significant upgrading of existing self-service…
IVRS World: Six IVR predictions for 2011
We are pleased to share some IVR trends for 2011 from IVRS World. What IVR technologies or IVR applications would be hit in the year 2011 ? Here is a list of six elements that might see high usage as well wide acceptance among people! Interactive Voice & Video Response IVR Payments Speaker Recognition Speech…
ITIF: Embracing the Self-Service Economy
This report by The Information Technology & Innovation Foundation (ITIF) surveys the adoption of self-service technologies delivered via kiosks, the Internet, mobile devices and the telephone and the many benefits to consumers, businesses and the economy. It also explores how advancements in technology such as Telephony (IVR), Internet, Wireless networks and the availability of broadband…
Opus Research: Version of VXI* for Asterisk Now Runs in Amazon EC2 Cloud
Opus Research is featuring I6NET in an article by Dan Miller entitled “Version of VXI* for Asterisk Now Runs in Amazon EC2 Cloud”. Here is a brief snippet: Earlier this month the the folks at i6Net Technologies showcased the release of a new version of its VXI* VoiceXML browser here. In a series of subsequent…
Nuance-Forrester: Independent Study Finds Consumers Want Increased Automation in the Contact Center and have an Overwhelming Interest in Proactive Notifications
83% of Consumers Attribute Some Part of a Bad Customer Service Experience to Live Agent Interactions Burlington, MA, January 13, 2010 – Nuance Communications, Inc. today announced the findings of a commissioned study conducted by Forrester Consulting on behalf of Nuance titled, “Driving Consumer Engagement with Automated Telephone Customer Service.” The study revealed that consumers…
SpeechTechnology: 2009 Self-Service Trends Article
Interesting article from SpeechTechnology “With Hard Work Comes Prosperity”. Published by Leonard Klie, posted Jan 10, 2010. Sweet for Self-Service The financial results seen by these companies are typical of the speech industry in general, which by and large weathered the financial storm much better than most other industries. And inside the speech industry, perhaps no…
OpusReseach – 2010: Taking Recombinant Communications “Over The Top”
According to opusresearch; “Over the top” (OTT) is gaining momentum as the “term of art” for value-added Voice over IP (VoIP) transport networks. In rapid succession we’ve seen Avaya contemplating a relationship with Skype, Telefonica’s European wireless subsidiary 02 purchase JaJah and most recently Mark Plakias at Orange pointed me to this “Flash-to-VoIP” service, calling…