janus | Development | Wednesday, February 15th, 2012
We are very pleased to unveil our new online demo service allowing you to test an IVVR (powered by a Flash/RTMP Server Channel and Video IP/3G over a VXI*/Asterisk Server) and make amazing videocalls over the web by yourself!
First, you have to register your web phone to our demo-server (using a default user: guest1 or any other). Then just clic-on the “Register” button and the web phone status will be set to Online. Then you can call to any demo number entered and pressing “Call” button. The numeric keypad in the left-bottom corner can send DTMF during the calls for menus and options. Follow our instructions and try it now!
Register using another name or number from another computer: demo2
From demo1, enter demo2 in the web phone and press the call button
Now the web phone 2 is ringing… pickup the call, pressing the call button
Videocall established!
Videocall Demo (Test):
0001 Video Stream 3GP! (your first video VoiceXML example!)
Videocall Echo Test:
700 Echo Test (Video)
For more information about specific videocall services over Flash-RTMP, please contact us. We will show you more interactive applications or video contact center configurations. Remember, all these demo services can work with a voice only web phone as well as with video, and you can connect them to PSTN phone services too.
We are pleased to share this very good article by John Stepp from InsideCTI about The Future of Video in the Contact Center. There’s very few contents about video contact centers but technology is ready for the next big thing for human communications and businesses.
By John Stepp, InsideCTI
When I was on the phone recently with my website provider, I really would have liked to have had a video connection. I am certain that I could have gotten more out of the call if it was video. At least it was a real time call and not through e-mail. The voice inflections gave me enough doubt to go ahead and pursue an alternate provider. Then again, video might have given my web site provider the ability to instill the confidence necessary for me not to pursue and alternative provider. And that is the point. Sometimes the best way to communicate is through video.
Someday our one on one communications will be mostly video. Pinpointing that exact time is difficult, but my proposition is that it will be sooner rather than later. Once the transition is in full swing, contact centers will already be fully video operable. Even today, there are some trends that will make video communications between callers and agents viable for many.
Some of the trends are:
Inexpensive Video Services Available on any Computer
Smartphones and Tablets with Front and Rear Cameras
VOIP2DAY 2011 Madrid Event: Altitude Software – I6NET Conference
Date: October 4, 2011
Ivan Sixto, CEO / Business Development Manager of I6NET, is showing our latest Web Phone Software over Internet. This video is a real demo of the latest I6NET’s web phone technology to make easily video calls over the web and create video contact center services. The main component is the Flash/RTMP Server Channel for VXI*, to add a web phone service on any web page (flash editable and customizable). With this software, you can make voice/video calls over the web and connect your online shop or corporate pages to your contact center agents.
The announcement by Adobe last week of the death of Flash on mobile devices will have a significant impact on software development platforms battle for mobiles, but it’s not the end of this war. The way you develop your mobile applications is important but it’s not the only key element to consider for online multimedia services. Our question is now: Is HTML5 able to replace Flash technology for video calling? Obviously, experts working on life video communications over the web, HTML5 is not yet ready but why?
The 3rd Generation Video Telephony value added service providers have seen the benefits of centralizing equipment as it reduces maintenance costs (everything is now managed as a whole) and increases equipment use, since equipment (such as Video IVR ports) can now be shared among 3G operators, thus lowering the overall number of required ports.
Wireless telecommunication operators are rolling out UMTS / 3G networks and providing broadband internet speeds and ability for service providers / customers to access IVVR rich services such as video streaming and mobile TV. Live Video like TV contents are delivered thru RTSP streaming servers and prerecorded MP4 / VXML contends thru NAS systems. The proposed architecture basically supports any single point of failure. Thus, videocalls will continue to be processed even after a failure.
Thanks to all attendees of “Tecnología a la Carta – Primavera 2011” organized by Altitude Software and I6NET. We hope you will enjoy these pictures from our yesterday’s event: at Fortuny – Madrid (Spain), where we have discovered all about Video Contact Centers.
Speakers:
Jose Manuel Ceruelo – Presales Manager at Alitude Software
Ivan Sixto – CEO at I6NET
Keynotes (Spanish):
Primer Plato.pdf - 351 hits : Realidad de los Video Contact Centers… (Jose Manuel Ceruelo)
Segundo Plato.pdf - 386 hits : Video Contact Centers, Retos y Aplicaciones… (Iván Sixto)
It’s like “One small step for the iPhone but giant leap for Market”… Today, new iPhone 4’s video call (FaceTime) presentation, sounds like when Apple CEO Steve Jobs introduced the iPod in a Market where thousands of different digital audio players were already deployed. But everyone knows, the iPod introduction has changed all about how people like to listen and enjoy music. Of course, iPhone 4′s new video calling features are smart but very limited: only WIFI video calls, only iPhone-to-iPhone,… So, what is really important today is to show new experiences and that’s something Apple does incredibly better. At I6NET, we love to develop Video Telephony Technologies and we feel that’s an important event for the next Video Communications.
February 22th 2010, Washington – USA, Madrid – Spain. We are very proud to announce our partnership and technical collaboration with Ecotronics the creators of Kapanga an amazing video softphone for IP communications. I6NET’s team is working with Ecotronics since years but the convergence of our products is today a real new step for video business solutions. Kapanga is available for Windows, Linux, Android, Windows Mobile and support most of Video and Audio codecs used for Voice or Video over IP Telephony Services.
janus | Announcement | Wednesday, January 27th, 2010
We are please to announce a new release of Xtras Video IP/3G addons for the last VXI* VoiceXML browser 4.3 for Asterisk. Following VXI* last update, binary packages are available for all same Linux distributions (Debian, Redhat, CentOS, Ubuntu, …). Video IP/3G addons include several modules (3G-324m stack for lastest video telephony, Video 3G/IP conferencing, Video 3G/IP call record, RTSP for IP Cameras video/audio/PTZ) to create video phone applications thru VoiceXML, according to video services you need to develop:
New features added and modifications:
H264 transcoder added
Video conferencing updated
RTSP for Linksys IP Cams added
RFC 2190 transcoder updated
These packages are only available for IVVR production platforms powered by VXI* VoiceXML over Asterisk. Support services are required for 3G-324m videocall configuration. Please contact us for more information.
