Developed with Cloud IVR Technology, this service allows any business to schedule massive phone calling campaigns from anywhere. The campaigns can deliver calls issued in waves of hundreds at a time, so a huge number of people can be reached in a very short time. In addition, and unlike SMS, you can gather feedback from the recipients who can keypress on their phones to make choices and answer questions.
The Massphoning Cloud Service runs over an REST/OAuth application programming interface like Twitter, Facebook or Google+. You can use this advanced API to easily integrate many apps or websites with the Massphoning technology. This enables users to connect with each other for maximum engagement using many calls at once features from within your applications. Use it for Emergency warnings, Polls and surveys, Encouragement messages, Attendant confirmations…
Massphoning is I6NET’s Congress Partner at next MWC 2012 Barcelona. Ulex Innovative Systems booth at French Pavilion UbiFrance Hall 2, 2F49 exhibit Days 27, 28.
We are pleased to announce a next Webinar event with our partner Avanzada7 to talk about all our products suite, last updates, and all advantages and benefits on working with VoiceXML over Asterisk servers. This Webinar is a new way to discover our products sharing questions and comments with our product’s manager in short keynote of 30 min duration.
This article by University of Geneva – Switzerland (by Caroline Kähr and Martin Steinert) talk about the (non) adoption of IVR self-service technologies and use of interactive voice response (IVR) among small and medium-sized enterprises. It also explores why advancements in IVR technology are leading to a growing number of self-service options and opportunities for big corporations to boost productivity. To our opinion, IVR vendors have focused their market in large deployments for long time and now it’s time to improve SME business processes too with flexible and low cost IVR systems like VXI*/Asterisk platforms.
Executive Summary:
Typically, the penetration of interactive voice response systems (IVRs) is described as being very high especially among large companies. The paper at hand discusses the use and adoption rate of such systems among companies, especially among small and medium-sized enterprises (SME). The study conducted shows that the penetration of IVRs is far lower (about 12%) than initially thought. The main reason stated for this low penetration level seems to be the incompatibility of the company’s business model with an automated telephone answering system. However, the evaluation of results gave evidence that this reason serves as a pretext only and that the real reason(s) for not adopting an interactive voice response system might be far more complicated and profound. It is supposed that the negative historic perception of automated speech system still prevails and that IVR providers and sellers have failed to communicate the system’s progress as well as its benefits and its numerous areas of application.
RunSolutions, Altitude Software and I6NET are pleased to announce next event at Barcelona (Spain) an event about Multi-Channel IP Solutions for Contact Centers (CTI, IVR, IVVR, Asterisk, Videocalls, VoIP, Contact Centers, Open Source,…)
RunSolutions, Altitude Software and I6NET are pleased to announce next event at Palma de Mallorca (Spain) an event about Multi-Channel IP Solutions for Contact Centers (CTI, IVR, IVVR, Asterisk, Videocalls, VoIP, Contact Centers, Open Source,…)
The 3rd Generation Video Telephony value added service providers have seen the benefits of centralizing equipment as it reduces maintenance costs (everything is now managed as a whole) and increases equipment use, since equipment (such as Video IVR ports) can now be shared among 3G operators, thus lowering the overall number of required ports.
Wireless telecommunication operators are rolling out UMTS / 3G networks and providing broadband internet speeds and ability for service providers / customers to access IVVR rich services such as video streaming and mobile TV. Live Video like TV contents are delivered thru RTSP streaming servers and prerecorded MP4 / VXML contends thru NAS systems. The proposed architecture basically supports any single point of failure. Thus, videocalls will continue to be processed even after a failure.
A one-time password (OTP) is a password that is valid for only one login session or transaction. OTPs avoid a number of shortcomings that are associated with traditional (static) passwords. The most important shortcoming that is addressed by OTPs is that, in contrast to static passwords, they are not vulnerable to replay attacks. This means that, if a potential intruder manages to record an OTP that was already used to log into a service or to conduct a payment or any other secure transaction, he or she will not be able to abuse it since it will be no longer valid. Manage a OTP service with an IVR powered by VoiceXML like VXI* is really easier, allowing a dynamic programing to connect any backoffice system.
What is an IVR transaction with OTP?
IVR + OTP (interactive voice response) transactions are those made over the phone where certain credit-card details are to be entered into an automated system in order to make payment to a merchant for the purchase of his goods/services.
What is an OTP example?
An OTP is a four or six-digit code that you obtain from your card-issuing bank. It is a single-use password, valid for a limited period from the time of placing a request for it. You will need to obtain an OTP before every IVR payment transaction or any other process.
How to obtain an OTP?
You can obtain an OTP through various modes like your card-issuing provider’s website, the Internet, SMS, IVR etc. The mode varies from business to business.
How to use the OTP?
The OTP is required at the time of making payment or any other secure transaction on the IVR, where you will be prompted to enter it along with the other details like your account number, personal ID, credit-card number, card expiry date and CVV number.
The «3915» or www.3915.fr is the french national interactive phone service where you can find in less than a minute the nearest pharmacist on duty from your geographical location. With any french operator, from any cellphone, you just have to enter your zip code, or simply the name of the city. This service, has been deployed by 4KALL, an IT pharmacy solutions provider and is running over VXI* VoiceXML platforms. The 3915 is providing support to emergency services like SAMU , to ensure the best quality of communications for public safety and health in France.
We are going to talk more about video capabilities of an IVVR based on VXI* and how important it is to get a platform interoperable with a large number of video channels and protocols. Today, video applications are becoming more and more significant for social medias and advanced communications services. It’s not only a new Technology Trend, video is a killer feature to build amazing services for businesses.
Today, there’s 6 major key factors to consider:
Users are demanding more multimedia interactions and realtime video
All new smartphones, tablets, netbooks, laptops,… are video-ready with front cams
Social medias are changing people’s and consumer behavior and expectations
Videocalls add new ways to sell, negotiate, support, promote, advice, hire…
IP Networks are ready for a Video Services Revolution within communications
Big Internet players like Apple, Facebook, Google, Microsoft are adding new video services
Video Channels/Protocols for your VXI* IVVR platforms:
Video h323 (videoconference devices)
Video SIP (videophones, softphones, trunks)
Video Flash/RTMP (web browsers, tablets, flash applications)
Video 3G-324m (UTMS wireless networks and 3G mobiles devices)
Video Mobile Apps iOS/Android (iPhones, iPad, Android smartphones…)
VXI* is the VoiceXML browser for Asterisk and its Xtras* extensions allow to build advanced IVR / IVVR platforms to run standard voice and video telephony applications. This diagram shows each parts of a complete, flexible and evolutive business solution.
