Picture: “Her” (film) – A man talking to a machine… Natural Language Understanding (NLU) can be a complementary in-side programing feature or a specific engine for an IVR. Currently, NLU is still an emerging technology but its nearest evolution is already starting to change the business of customer service. Within our global economy, every resource, every process, every system is pushed to the limits to be more and more automatized and efficient. Some years ago, thinking about driverless cars replacing drivers wasn’t considered a short-term reality, but today in 2014, there are many companies working on creating and making a reality the first comercial self-driving car. Evolution is coming to phone services, by adding a layer of NLU to your IVR, customers can hold amazing dialogs with your system, that you may have not imagine yet. Currently, most NLU engines are built to work with VoiceXML, […]
An new interesting report from ContactBabel has revealed that the average cost of a telephony IVR self-service session is 65p, compared to £3.87 for a live agent call, £3.70 for an agent-handled email and £3.00 for a web chat session. “While the future of customer contact will involve the extremes of highly personalised live service on the one hand, and the increasing use of automated systems on the other, we’re seeing that businesses and solution providers are looking to build strong links between automated and live service options to support seamless transitions as required,” said Steve Morrell, author of the report. “Self-service can truly be ‘win-win’ for customers as well as businesses. In the past, most self-service has been about cutting businesses’ costs, but the joined-up thinking now being shown and the increasing acceptance that it’s now an omnichannel world is […]
Slough, United Kingdom / Madrid, Spain – November 2013. Vicorp, the personalized self-service phone company, today announced that I6net, has selected xMP software as part of its IVR solutions in both hosted and premise solutions. I6net provides customers with the most advanced VoiceXML IVR plugin, Vxi*, for Asterisk. Asterisk is a free and open source platform framework for building communications applications on and is the most widely adopted platform of its type. Vicorp’s xMP ‘create once, deploy anywhere’ technology approach is important to I6net’s initiative because it enables self-service applications to be rapidly created and then deployed and centrally managed across a network of Vxi* media servers. This approach allows I6net customers to maintain a single set of self-service skills to rapidly create, deploy and manage several services whilst at the same time allowing them to choose a future proof […]
The most advanced VoiceXML browser for Asterisk ever made. We are pleased to unveil our latest Vxi* interpreter ready to work with all VoiceXML 2.1 tags. This new IVR / IVVR component includes a lot of amazing features, we had been working on it since a year! All users with previous maintained versions can upgrade today. You can also check our Changelog. Vxi* 8.0 is now suitable for production voice and video platforms running with all latest Asterisk 1.4, 1.6, 1.8 kernels! (all Asterisk’s packages are available for download too). Linux OS Distributions 32-bit / 64-bit versions: Debian 7.0 Wheezy Debian 6.0 Squeeze CentOs 6.0-6.4 CentOs 5.4-5.8 You can download these new binary packages from this website. Powered by I6NET Software New features added and modifications: add: Pass the speech properties to the ASR engine (configure sendProperties). add: URI checks […]
An Interactive Voice and Video Response System requires hi-quality voice prompts for the best user experience. This Voice Over Studio service is based on an online form to order and mange easily your IVR prompts recording. Our team of voice talents delivers you an optimized for exceptionally smooth playback over a phone system. Select your language, a voice, write your text prompts, select an audio format, add any translation and confirm your purchase in different languages. Source: http://voiceover.i6net.com Go to our new voiceover website!
Spain, Madrid – May 19th, 2012. Each year, the Getafe’s Schools and the “Delegation de Education del Ayto de Getafe” conducts the school summer’s activities campaign for the next holidays. I6NET has developed the phone self-service dedicated to improve the Citizen Attention Service of the City of Getafe. This advanced IVR service is based on our PhoneScheduler application and provides a phone self-service where all families can call to schedule their meeting without spending less than 2 minutes without waiting any queue and using Voice Recording, DTMF menus, SMS Confirmation, Web Administration,… etc All our team is very proud and happy to provide this helpful service for Getafe’s families, one more time in 2012 with fully successful results. Service Brochure: [download id=”166″ format=”1″ autop=”false”] Customer Press Release: www.getafe.es-Escuelas-de-Verano-2012-Nota-de-Prensa Previous Posts: www.i6net.com-Escuelas-de-Verano-2009-BlogPost
We are very proud to announce that massphoning will join us at next next Mobile World Congress 2012 Barcelona #MWC. Developed with Cloud IVR Technology, this service allows any business to schedule massive phone calling campaigns from anywhere. The campaigns can deliver calls issued in waves of hundreds at a time, so a huge number of people can be reached in a very short time. In addition, and unlike SMS, you can gather feedback from the recipients who can keypress on their phones to make choices and answer questions. The Massphoning Cloud Service runs over an REST/OAuth application programming interface like Twitter, Facebook or Google+. You can use this advanced API to easily integrate many apps or websites with the Massphoning technology. This enables users to connect with each other for maximum engagement using many calls at once features from […]
We are pleased to announce a next Webinar event with our partner Avanzada7 to talk about all our products suite, last updates, and all advantages and benefits on working with VoiceXML over Asterisk servers. This Webinar is a new way to discover our products sharing questions and comments with our product’s manager in short keynote of 30 min duration. Please register here: https://www3.gotomeeting.com/register/339450910 When: Title: “VXI*, Plataformas IVR / VoiceXML para Asterisk con I6NET” Wednesday February 1, 2012 at 4:00pm (CET Europe/Madrid) Language: Spanish (ES) Duration 30 min Contents: Introduction to I6NET Why Asterisk and VoiceXML? VXI* VoiceXML browser for Asterisk Software Extensions Cloud-Ready Telephony IVR Packages for Avanzada7 Online Store Space is limited, reserve your webinar here!
This article by University of Geneva – Switzerland (by Caroline Kähr and Martin Steinert) talk about the (non) adoption of IVR self-service technologies and use of interactive voice response (IVR) among small and medium-sized enterprises. It also explores why advancements in IVR technology are leading to a growing number of self-service options and opportunities for big corporations to boost productivity. To our opinion, IVR vendors have focused their market in large deployments for long time and now it’s time to improve SME business processes too with flexible and low cost IVR systems like VXI*/Asterisk platforms. Executive Summary: Typically, the penetration of interactive voice response systems (IVRs) is described as being very high especially among large companies. The paper at hand discusses the use and adoption rate of such systems among companies, especially among small and medium-sized enterprises (SME). The study […]
RunSolutions, Altitude Software and I6NET are pleased to announce next event at Barcelona (Spain) an event about Multi-Channel IP Solutions for Contact Centers (CTI, IVR, IVVR, Asterisk, Videocalls, VoIP, Contact Centers, Open Source,…) Where/When: November 10th, 2011 at 11h00 – 13h30 Barcelona (Spain), Hotel Diagonal Zero – Plaça de Llevant Keynotes: Jose Manuel Ceruelo, Presales Manager at Altitude Software Iván Sixto, CEO and cofounder at I6NET Antonio Martín-Posadillo, Founder at RunSolutions Contents: Welcome message of RunSolutions and AEECCC Altitude Software’s Keynote How to unify all customers’ channels in real time? I6NET’s Keynote: Self-services and Advanced Video Communications RunSolutions’ Keynote: Asterisk and Services Coffee and Networking Sponsors: AEECCC Altitude Software I6NET Solutions and Technologies RunSolutions Please book your place at the event to avoid disappointment. Places are limited and fill up quick here. To register and more información click here.