Today, most customers or consumers are aware about bad phone technology usage. Telephony is like every other technology, neither good nor bad, it’s how we use it. Think about it, otherwise you may be damaging your brand image instead of increasing customer’s satisfaction.
To build a well designed phone service checks these 8 lessons and ideas:
- Speech Recognition Failure
- Limited Menus’ Options
- Takeover Option
- Music On Hold
- Long Hold Time
- Avoid Repetitions
- Information Privacy
- Quality Surveys
Click here to see…
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The new Flash/RTMP Server Channel for VXI* is designed to make voice or video calls over Internet with any web browser. This flash phone is a very thin applet with a simple template easy to customize and to insert in a website or web application. You can resize, hide, add or remove any fields, buttons, frames…etc
More information: Flash/RTMP Server Channel
A decade of ICT growth driven by mobile technologies
Acording to ITU World Telecommunication: Mobile cellular has been the most rapidly adopted technology in history. Today it is the most popular and widespread personal technology on the planet, with an estimated 4.6 billion subscriptions globally by the end of 2009.
67% of people in the World have a mobile phone, this is the real critical mass to think more about speech self-service applications today… Growth of mobile phones users is twice faster than Internet fixed and mobile broadband users.
Source: ITU World in 2009: ICT Facts and Figures
Discovering this article “The next big thing in mobile is… voice?” from Micheal Lambert, we learn why voice is the real challenge for mobiles phone services today. We have take some elements as summary but the complete article is really good to read.
Today, texting and mobile applications have surpassed voice in popularity, arguably because of their dynamic and flexible nature. Sending photos to friends in real-time is a snap, as is using SMS to update our Twitter status. [...] This burgeoning app market has a limited lifespan, though. Size and device constraints will eventually throw up roadblocks to mobile innovation – meaning it might be time to reevaluate our reliance on keyboards and touch screens.[...]
Voice has primarily sat apart from mobile applications on handsets, being mostly limited to basic phone functionality. Voice calls and the way we use them have remained fairly static since their inception in 1876. The real changes have been in the device, rather than the communication medium itself. [...]
The next logical step would be for something to emerge that tied all voice apps together; a way for the average mobile user to access all of them at once without the hassle of memorizing seven different usernames or figuring out one more user interface.
‘Voice Web’ technology is starting to let users do just that.
By Michael Lambert
Senior Director of Marketing for Ditech Networks
Source: VentureBeat: The next big thing is voice?
SAVOIE: In East-France region, people find their nearest drug store thanks to the 3915 speech self-service 24hx7. Even if your are living in a city or country, from anywhere you are in France with any phone; you will get the same value-added service to find or contact in less than a minute your Pharmacy / Drug Store; this phone service is adopted by all Region of Savoie Pharmacies / Drug Stores, and it’s a very helpful service in health emergency situations too.
More information: www.3915.fr
Spain, France – December 8th 2008. Today, we want to talk about MyVocal.com – a personalized mobile service for commuters. MyVocal allows immediate listening to any spoken word audio content (podcasts, travel guides, audio-books, user-generated content, any text converted into speech, etc.) by sim
ply dialing the local phone number. MyVocal is featured with mobile and web portals helping in finding the content, managing playlist and favorites, adding new content to the library, sharing content with friends on Facebook and Twitter, etc.
By definition, MyVocal service works on any phone – audio is played on the voice portal powered by I6NET VoiceXML browser, so it works even on a fixed-line phone or VOIP provider (like Skype). All audio episodes on MyVocal are tagged with unique numeric IDs – users fetch these audio-articles by typing their DTMF codes. When user explores content from the mobile, the requested audio story is fetched automatically when user selects “Listen on MyVocal” link.
MyVocal is also a tool for partners such as publishers, operators or VAS providers. With simple web interface partner can customize and launch in few minutes their braded mobile portal and downloadable Java application with audio streaming. MyVocal will also help monetizing this content through premium subscriptions and mobile ads.
Visit http://www.myvocal.com on your computer or http://myvocal.mobi on your cellphone.
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