janus | Marketing | Wednesday, December 14th, 2011
I6NET and Avanzada7 are business partners since 2008 providing many value added services and products for Asterisk’s platforms. Avanzada7′s online store is leading VoIP and Open Source Telephony products distribution in Spain, now offers VXI* software to deliver advanced IVR solutions for Asterisk powered by the VoiceXML open standard. The online store is expected to be of particular value to spanish and portuguese’s VAR’s who seek the convenience of online retailing for their projects’ needs.
VOIP2DAY 2011 Madrid Event: Altitude Software – I6NET Conference
Date: October 4, 2011
Ivan Sixto, CEO / Business Development Manager of I6NET, is showing our latest Web Phone Software over Internet. This video is a real demo of the latest I6NET’s web phone technology to make easily video calls over the web and create video contact center services. The main component is the Flash/RTMP Server Channel for VXI*, to add a web phone service on any web page (flash editable and customizable). With this software, you can make voice/video calls over the web and connect your online shop or corporate pages to your contact center agents.
The announcement by Adobe last week of the death of Flash on mobile devices will have a significant impact on software development platforms battle for mobiles, but it’s not the end of this war. The way you develop your mobile applications is important but it’s not the only key element to consider for online multimedia services. Our question is now: Is HTML5 able to replace Flash technology for video calling? Obviously, experts working on life video communications over the web, HTML5 is not yet ready but why?
This article by University of Geneva – Switzerland (by Caroline Kähr and Martin Steinert) talk about the (non) adoption of IVR self-service technologies and use of interactive voice response (IVR) among small and medium-sized enterprises. It also explores why advancements in IVR technology are leading to a growing number of self-service options and opportunities for big corporations to boost productivity. To our opinion, IVR vendors have focused their market in large deployments for long time and now it’s time to improve SME business processes too with flexible and low cost IVR systems like VXI*/Asterisk platforms.
Executive Summary:
Typically, the penetration of interactive voice response systems (IVRs) is described as being very high especially among large companies. The paper at hand discusses the use and adoption rate of such systems among companies, especially among small and medium-sized enterprises (SME). The study conducted shows that the penetration of IVRs is far lower (about 12%) than initially thought. The main reason stated for this low penetration level seems to be the incompatibility of the company’s business model with an automated telephone answering system. However, the evaluation of results gave evidence that this reason serves as a pretext only and that the real reason(s) for not adopting an interactive voice response system might be far more complicated and profound. It is supposed that the negative historic perception of automated speech system still prevails and that IVR providers and sellers have failed to communicate the system’s progress as well as its benefits and its numerous areas of application.
Please find here our video conference at Madrid (Spain) VoIP2DaY, past October 4th with Eduardo Malpilca Presales Manager at Altitude Software and Ivan Sixto, CEO at I6NET talking about the last evolution of “Video Contact Center IP″ (Spanish).
