Very interesting point of view from Nick Jones, member of the Gartner Blog Network about how we are not focusing on the critial elements of our effective comunication channels. Today, it’s really easy to think large screens mobile devices are The best solution for any user’s interface but VoiceXML portals and advanced IVR services are a key factor for a smart communication evolution. Are you ready for small to be the new big?
Of course, build an advanced IVR / IVVR doesn’t require rocket science. You just need four software elements that I6NET has developed, integrated and packaged for you. This approach provides a standard telephony system powered by VoiceXML 2.0+ (W3C) and able to manage the most advanced open interactive voice and video applications for 3G/IP/TDM networks. The four software elements: VXI* VoiceXML browser, for voice and video phone interactivity FF* converter, suite of tools to manage video contents convertion Asterisk, the Open Source PBX created by Digium (built from standard last sources) Xtras, complementary software addons (ASR, TTS, 3G-324m, CDR, FAX…) Server platform requirements: Standard hardware servers Intel, AMD,.. 120-150 ports for voice / 30-60 ports for video per CPU VoIP / TDM on Asterisk’s compliant boards Linux OS Debian, Ubuntu, Redhat, CentOS, Fedora, Suse, AsteriskNOW
The market for Outbound IVR is set to grow as more and more companies look for ways to retain customers. Today digital telephony improves automation and the way humans interact with computers, predictive dialers are now being supplemented by outbound IVR solutions, which a – as Datamonitor reports – has a number benefits over predictive dialers of callcenters. Instead of connecting live callers to an agent when the phone is answered, outbound IVR applications use advanced Speech Recognition or DTMF to help callers and complete short transactions like alerting, process confirmation, short surveys, get feedback, send voice reminders… without any need for human assistance, or the systems can route live calls to agents only when needed or required. Advantages of outbound IVR over predictive dialers include the ability to save on costs for agents and to allow timely information, such […]
According to the recent Forrester Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, 32% of the 279 network and telecommunications managers surveyed indicated they planned to upgrade their IVR in the next 12 months. Before a decision is made, companies need to consider their options for upgrading their IVR and compare the differences between premise based and network based voice portals. Voice portals are standard based platforms that support multiple speech or touch tone applications. Forrester’s survey indicates 22% of companies plan to add speech applications this year to improve automation of customer transactions and provide better customer service. Look For the Solution That Best Fits Your Business Network based services provide a means to support advanced applications from a carrier’s network. The benefits of network based services are flexible OPEX pricing and faster time […]
I6NET manages and maintains one of the most redundant IVR / IVVR datacenters in Spain on Interxion and VerizonBusiness sites. We have combined our knowledge with the knowledge of top telecom engineers from VerizonBusiness, Interxion, Voztelecom, Ono, Infratech to create very high carrier conditions. Located in the 1st and 2nd largest Carrier Hotel in Madrid / Spain to be connected to European large operators IP/3G networks. Our racks are used by Carriers providing us with a link to the primary Internet and PSTN – SIP/TDM interconnection points for USA, America, Europe, Asia and provides many amenities not available in other facilities. By investing in top of the line infrastructure, power conditioning and backup, cooling systems, fire protection and connectivity, I6NET can give your colocations VXI* servers the home they have always wanted for best IVR / IVVR services. More information: […]
According to DMG Consulting, the next two years are going to be sweetbacked, money-raking years: The Interactive Voice Response (IVR) Market to Grow to $2.7 Billion by 2011. It’s now a better time for IVR with Innovation, quick deployments, and cost effective products with a high-value proposition and rapid ROI; VXI* VoiceXML browser solutions are aligned with this vision. In a press release, the consulting firm said that the recession has actually sped up the pace of IVR adoption and “infused momentum into the hosted/managed service” market-the latter being a trend that we’ve all been noticing around the office since back in January. “Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight, because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents,” says Donna […]
José M. Izquierdo exhibits the benefits of Voice Portals solutions for citizens care. Valladolid – Spain, June 1, 2009. – The City hall of Avila, represented by its CIO, presented its voice portal solution developed by Ambiser with the I6NET’s technology. José M. Izquierdo emphasized on the closeness and service capacity to the citizen that the phone has nowadays opposite to the Internet potential. These phone services provide innovation and more capacities to the public administrations like the appointments’ reservation self-service, its integration with the current citizen’s web portal and the synchronization between both channels for the actuality events publishing.
The «3915» or www.3915.fr is the french national interactive phone service where you can find in less than a minute the nearest pharmacist on duty from your geographical location. With any operator, from any cellphone, you just have to enter your zipcode, or simply the name of the city. The « 3915 » is powered by VXI* platforms with VoiceXML applications to access in real-time to a large pharmacists’ addresses database. Information is provided by the pharmaceutical department trade union and the geographical location is provided by google map’s technology. The Internet site www.sosgardes.fr has a search engine to help users to find the nearest pharmacist on duty, and it also offer many services to pharmacists. These two services are now available in 15 french departments, and in phase of deployment on the entirety of the territory.
Spain, Madrid – May 14th, 2009. Each year, the Getafe Public’s Schools and the “Delegation de Education e Infancia del Ayto de Getafe” conduct their school summer’s activities campaign for the next holidays. I6NET provider of IVR / IVVR communications components, has developed the phone self-service dedicated to improve the Citizen Attention Service of the City of Getafe. The advanced voice portal implemented allows thousand families to request themselves a meeting to register their children. This IVR solution includes a web service with user-friendly interfaces that allow the City of Getafe’s officers to manage online all calendars and meetings requested. This IVR service is based on I6NET’s PhoneScheduler application template and provides a phone self-service where all families can call to schedule their meeting without spending less than 2 minutes and without waiting in a queue, using voice identification, DTMF, SMS […]
Madrid, Spain- March 24, 2009 – I6NET, developer of the first official native integration between the popular open source Asterisk® telephony engine and VoiceXML, the most advanced voice and video application’s standard language, announces full interoperability and certification with Redfone Communications line of foneBRIDGE2 products. Combined, these building blocks can now allow customers to develop fault tolerant, highly available and scalable IVR /IVVR architectures, leveraging low cost open source software and standards based VoiceXML formatting. Download FREE Case Study: [download id=”40″] foneBRIDGE2 Overview foneBRIDGE2 is a T1/E1 PRI-to-Ethernet Bridge. It is an integrated black-box “appliance” designed to streamline installation and enable redundant design of Asterisk based VoIP systems. foneBRIDGE2 eliminates the need to install proprietary TDM hardware cards in approved/compatible server configurations. Instead, foneBRIDGE2 terminates T1/E1 PRI lines on the trunk side and provides direct Ethernet communication to a network of Asterisk serversusing […]