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December 22, 2014

Season’s Greetings: Merry Christmas!

  Merry Christmas   |  Feliz Navidad   |  Joyeux Noël
December 18, 2014

Vxi VoiceXML IVR running with Raspberry!

This is the smaller IVR VoiceXML 2.1 compliant! 5 Ports of VoiceXML into a small box…buiit with Vxi 11 (2015 release) over Asterisk 11.13. *CLI> vxml show version Version : V11.0 CVS Revision : $Revision: 1.719 $ Source file : Wed Dec 17 · 09:51:54 2014 Compilation : Dec 17 2014 · 09:52:19 Build with : Gcc : V4.6 Arch : 32 bits Target : arm Asterisk : V11.13.0 : by root@raspberrypi : on armv6l/Linux 2014-12-15 20:07:47 UTC   For more information: http://www.raspberry-asterisk.org/ [dt_divider style=”narrow”/] Want to know more… [dt_divider style=”narrow”/]  
December 3, 2014

Vxi* 11 released!

The most advanced VoiceXML browser for Asterisk ever made. Vxi* 11 is now suitable for production voice and video platforms running with all latest Asterisk 1.4, 1.6, 1.8, (10), 11, 12 kernels! (all Asterisk’s pre-built packages will be available for download soon). This new IVR / IVVR component includes a lot of improvements, all users with previous maintained versions can upgrade today. You can also check our Changelog. Linux OS Distributions 32-bit / 64-bit versions: Debian 7.0 Wheezy Debian 6.0 Squeeze CentOs 6.0-6.4 CentOs 5.4-5.8 You can download these new binary packages from our website. Powered by I6NET Software New features added and modifications: add: Support for Vestec binary grammars. mod: Correction to disable the account mark. mod: Correction with the object Curl and Json parsing. add: Add new log file (voicexml.log) generated from tag <log>. mod: Add property interdigittimeout […]
September 12, 2014

What Natural Language Understanding (NLU) can do for IVR?

Picture: “Her” (film) – A man talking to a machine… Natural Language Understanding (NLU) can be a complementary in-side programing feature or a specific engine for an IVR. Currently, NLU is still an emerging technology but its nearest evolution is already starting to change the business of customer service. Within our global economy, every resource, every process, every system is pushed to the limits to be more and more automatized and efficient. Some years ago, thinking about driverless cars replacing drivers wasn’t considered a short-term reality, but today in 2014, there are many companies working on creating and making a reality the first comercial self-driving car. Evolution is coming to phone services, by adding a layer of NLU to your IVR, customers can hold amazing dialogs with your system, that you may have not imagine yet. Currently, most NLU engines are built to work with VoiceXML, […]
May 3, 2014

Vxi* 10 released!

The most advanced VoiceXML browser for Asterisk ever made. Vxi* 10 is now suitable for production voice and video platforms running with all latest Asterisk 1.4, 1.6, 1.8, (10), 11, 12 kernels! (all Asterisk’s pre-built packages will be available for download soon). This new IVR / IVVR component includes a lot of improvements, all users with previous maintained versions can upgrade today. You can also check our Changelog. Linux OS Distributions 32-bit / 64-bit versions: Debian 7.0 Wheezy Debian 6.0 Squeeze CentOs 6.0-6.4 CentOs 5.4-5.8 You can download these new binary packages from our website. Powered by I6NET Software New features added and modifications: mod: Set transfer variable if callee hangup (near_end_disconnect). add: Internal objects to process function:, set:, get:, execute: and application: prefix. mod: No wait after a grammar command. add: Integration of Ressource Speech for Google Speech API. […]
April 30, 2014

Red Cross Video Teleassistance [Video]

Press article from El Mundo TV (Spanish) showing Red Cross Video Teleassistance Services for majors in action powered by Altitude uCI CTI and i6net Vxi IVVR technologies: Read the complete article and watch the video (Spanish): ElMundo.es – Videoencuentros en la Tercera Edad More articles: Red Cross Video Contact Center Service – “Videoatención” [Video] The President of the Community of Madrid visits the Red Cross Video Contact Center Fundación Tecsos aborda el proyecto piloto Enredate con Altitude Software e I6NET [Spanish] Spanish Red Cross unveils its Video Contact Center for Teleassistance #IVVR      
April 17, 2014

IVR self-services costs are 6 times less than a live agent call… [Report]

An new interesting report from ContactBabel has revealed that the average cost of a telephony IVR self-service session is 65p, compared to £3.87 for a live agent call, £3.70 for an agent-handled email and £3.00 for a web chat session. “While the future of customer contact will involve the extremes of highly personalised live service on the one hand, and the increasing use of automated systems on the other, we’re seeing that businesses and solution providers are looking to build strong links between automated and live service options to support seamless transitions as required,” said Steve Morrell, author of the report. “Self-service can truly be ‘win-win’ for customers as well as businesses. In the past, most self-service has been about cutting businesses’ costs, but the joined-up thinking now being shown and the increasing acceptance that it’s now an omnichannel world is […]
March 17, 2014

I6NET and SESTEK Announce Partnership to add new TTS, ASR engines to Vxi

I6NET is pleased to announce a new Partnership with SESTEK allowing a complete integration of SESTEK TTS / ASR products for Vxi VoiceXML browser, our flagship IVR / IVVR Solutions for Asterisk. Madrid – Istanbul, March 14 2014 I6NET provides customers with Vxi, the most advanced VoiceXML IVR plugin for Asterisk. Asterisk is a free and open source platform framework for building communications applications on and is the most widely adopted platform of its type. SESTEK create speech technologies, thats’s important to I6net’s initiative because it enables new voices and languages for any phone self-service applications to be rapidly created and then deployed and centrally managed across a network of Vxi media servers. This new partnership allows much more customers to create IVR phone application and run several SESTEK languages whilst at the same time allowing them to choose a […]
February 26, 2014

Visit #Enredate at #MWC14 Vodafone!

If you want to discover peer-to-peer video-communications in the real world and over current wireless 3G/4G networks and tablet devices, please visit  Enredate at MWC Hall 6 Vodafone stand. You will learn more about this Android mHealth solution for mayors developed by I6NET and Altitude Software for RedCross Tecsos and Vodafone Foundation. Enjoy the Mobile World Congress 2014! Link: http://www.flickr.com/photos/i6net/12753726224/
February 24, 2014

Some pictures about #MWC 2014 Barcelona…

MWC 2014 Barcelona, a set on Flickr.