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February 3, 2014

I6NET at next Mobile World Congress 2014 #MWC Barcelona

Nearly in 4 weeks the Mobile World Congress 2014, biggest annual telecommunication conference opens its doors in Barcelona! We believe this global event is the best opportunity to meet up with you and to show you our latest innovations concerning voice and video interactive live communications (IVR / IVVR). On this basis you can also talk to our development managers about our further product and service offerings status and roadmaps. What about your goals and challenges? If you are interested in talking to us and what could be our role in this perspective, please call us or send us an email to request a meeting. The I6NET team is looking forward to welcoming you as our guest on our booth: MWC Bookerage Event 2014. Location Mobile World Congress 2014 will will once again take place at Fira Gran Via in […]
January 27, 2014

Vxi* 8.2 released!

The most advanced VoiceXML browser for Asterisk ever made. Vxi* 8.2 is now suitable for production voice and video platforms running with all latest Asterisk 1.4, 1.6, 1.8 kernels! (all Asterisk’s packages are available for download too). This is the latest release of the 8.X series, all users with previous maintained versions can upgrade today. The next version will be Vxi* 10 and it will support all Asterisk 1.4, 1.6, 1.8, 10, 11, 12 kernels! You can also check our Changelog. Linux OS Distributions 32-bit / 64-bit versions: Debian 7.0 Wheezy Debian 6.0 Squeeze CentOs 6.0-6.4 CentOs 5.4-5.8 You can download these new binary packages from our website. Powered by I6NET Software New features added and modifications: mod: Set VXML_ERROR if an account reach the max limit. add: Add parameter ‘speechmaxtimeout’ (use property maxspeechtimeout too). add: Add parameter ‘systemname’ for asterisk […]
January 22, 2014

Event: ¿Objetivos en la Relación con Clientes en 2014? #Exevi

About this event (at Madrid, Spain): Conoce tendencias, estrategias, soluciones y márcate tus propios objetivos abordables. Gana. Iván Sixto CEO of I6NET, will talk about “The latest Helpdesk evolution…” Date & Time: January 28th 2014, 9:00am to 2:00pm Where: Club Financiero Génova Calle del Marqués de la Ensenada, 16, Planta 14. 28004 Madrid Metro Colón Aparcamiento en el propio edificio Event Website: http://www.exevi.com/mail/html/relacion-cliente-2014-index.html Please register here: FREE entrance http://www.exevi.com/claves-relacion-cliente-2014 See you there!
December 24, 2013

Season’s Greetings: Merry Christmas!

Merry Christmas   |  Feliz Navidad   |  Joyeux Noël Warm wishes this holiday season and much success in the New Year! Nuestros mejores deseos en estas Navidades y muchos éxitos para el Año Nuevo! Nos meilleurs voeux pour ces fêtes de Noël et Nouvel An! [dt_divider style=”gap”/] Source:  I6NET’s 2013 Christmas Tree… [dt_divider style=”gap”/] Follow us: [dt_divider style=”gap”/]     
December 6, 2013

New Webphone (Voice & Video) #i6net

Today, we are pleased to unveil our new webphone template (Web Browser Client*) to make voice and video calls from anywhere with an Internet access to any PBX system (Asterisk, Avaya, Cisco or others…) or making peer-to-peer calls from a website. This web call solution works directly on any desktop web browser (Firefox, Chrome, IE, Safari, Opera,…) equiped with a flash player (that’s currently 99% of current web browsers), no external plugins, no browser extensions installation or java applets will be required. Remember, this solution doesn’t require to implemente a Flash Media Server, it works directly over Vxi*/Asterisk servers with a native call processing in RTMP protocol. [anything_slider title=”” column=”full-width” autoslide=”3000″ slider_id=”11601″/] Main features: Fully customizable GUI (open source SWF) Call transfer to an external/internal SIP extension Nat pass thru / works on any WIFI / 3G / 4G data […]
November 29, 2013

Vxi* Roadmap planned for 2014… #i6net

We are pleased to unveil some key elements of our next Vxi* VoiceXML browser evolution in 2014. Vxi* 10 will be a major change, following Asterisk’s evolution itself. The primary goal is to provide new support to all Asterisk kernels 1.6, 1.8, 10, 11 and 12 for Q1 and Q2. Past year, Vxi* 8.X had already made significant improvements like adding VoiceXML 2.1 full compliance and a better TTS/ASR integration with most engines available in the market. All of this, will be also included into Vxi* 10 framework! [dt_divider style=”narrow”/] Vxi* 8.X, previous release 2013 Asterisk 1.4, 1.6, 1.8 kernel support New Linux OS Debian 7 support VoiceXML 2.1 standard support VoiceXML interpreter improvements and fixes Verbio 9 ASR support Nuance TTS/ ASR improvements with MRCP Nuance SSML integration improvements Others updated for SIP / RTMP channels Vxi* 10, next […]
November 14, 2013

Red Cross Video Contact Center Service – “Videoatención” [Video]

The President of the Community of Madrid, Ignacio Gonzalez visits the main Red Cross Video Contact Center to announce new Teleassistence services for 4.700 majors. [framed_video column=”two-thirds”]http://www.youtube.com/watch?v=9hq6jS42PDM[/framed_video] Link: http://www.youtube.com/watch?v=9hq6jS42PDM [dt_divider style=”narrow”/] Want to know more…    
November 14, 2013

The President of the Community of Madrid visits the Red Cross Video Contact Center

[anything_slider title=”Red Cross Video Teleassistance Service will increase to 4700 users in January” column=”full-width” autoslide=”5000″ slider_id=”11725″/] The President of the Community of Madrid, Ignacio Gonzalez visits the main Red Cross Video Contact Center to announce new Teleassistence services for 4.700 majors. It’s a new way to provide the most advanced services in the Capital of Spain, and I6NET very proud to be the technology provider of this platform with our partner Altitude Software. This is new challenge for the 21st century Red Cross services, that allow to manage much more people, really faster and with the best online communications thanks to our real-time video systems. [button_icon icon=”none” url=”http://www.i6net.com/dt_portfolio/red-cross/”]Case Study[/button_icon] [dt_divider style=”double-gap”/] Article in Spanish: El servicio de videoatención, dentro del programa de teleasistencia domiciliaria, se “intensificará” a partir del 1 de enero de 2014 con la intención de superar los […]
November 12, 2013

I6NET Partners With Vicorp to provide it’s existing and new customers with Vicorp’s xMP Service Creation and Execution Environment

Slough, United Kingdom / Madrid, Spain – November 2013. Vicorp, the personalized self-service phone company, today announced that I6net, has selected xMP software as part of its IVR solutions in both hosted and premise solutions. I6net provides customers with the most advanced VoiceXML IVR plugin, Vxi*, for Asterisk. Asterisk is a free and open source platform framework for building communications applications on and is the most widely adopted platform of its type. Vicorp’s xMP ‘create once, deploy anywhere’ technology approach is important to I6net’s initiative because it enables self-service applications to be rapidly created and then deployed and centrally managed across a network of Vxi* media servers. This approach allows I6net customers to maintain a single set of self-service skills to rapidly create, deploy and manage several services whilst at the same time allowing them to choose a future proof […]
November 11, 2013

Kindle’s Mayday Button: Amazon shows the way, the future of Contact Centers is Video…

Amazon Introduces Mayday, A Unique And Amazingly Useful Live Tech Support System For Kindle [TechCrunch] Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single-click, hardware-support solution that lets users work with a remote tech support representative to solve problems with their tablets.   The service allows you to see the remote tech support person in a small window on your screen and also displays your screen on the support person’s computer where they can watch what you’re doing online, annotate the screen, and even tap through the interface. Amazon CEO Jeff Bezos said it’s like “actually very similar to having someone standing next to you” and offering tech support. […] Source: Amazon Introduces Mayday – 2013 […]