July 29, 2011

All Video Channels/Protocols for an advanced IVVR

We are going to talk more about video capabilities of an IVVR based on VXI* and how important it is to get a platform interoperable with a large number of video channels and protocols. Today, video applications are becoming more and more significant for social medias and advanced communications services. It’s not only a new Technology Trend, video is a killer feature to build amazing services for businesses. Today, there’s 6 major key factors to consider: Users are demanding more multimedia interactions and realtime video All new smartphones, tablets, netbooks, laptops,… are video-ready with front cams Social medias are changing people’s and consumer behavior and expectations Videocalls add new ways to sell, negotiate, support, promote, advice, hire… IP Networks are ready for a Video Services Revolution within communications Big Internet players like Apple, Facebook, Google, Microsoft are adding new video […]
July 29, 2011

Inside the VXI* IVR / IVVR Platform for Asterisk

(Click to enlarge) VXI* is the VoiceXML browser for Asterisk and its Xtras* extensions allow to build advanced IVR / IVVR platforms to run standard voice and video telephony applications. This diagram shows each parts of a complete, flexible and evolutive business solution. Software Components: VXI*, VoiceXML browser for Asterisk Xtras*, Software extensions for VXI* Asterisk, the open source telephony system Speech engines: SIV, Speaker Indentification & Verification (third party) TTV, Text-to-Video (internal) TTS, Text-to-Speech (third party) ASR, Automatic-Speech-Recognition (third party) MRCP, Media Resource Control Protocol for ASR (uniMRCP) More information: How to Start Documentation Hardware servers Installation
April 22, 2011

SVG format to design nice Video IVR (IVVR) menus with VXI*

Build your video IVR menus using SVG format. VXI* VoiceXML Browser 6.0 supports SVG format with the vxml <audio> tag like major web browsers does! With this feature, implementing a nice video menus or adding a wallpaper picture become really easier to design and to update. No pixels resizing, your content will always fit well into your phone video screen. Scalable Vector Graphics (SVG) is a family of specifications of an XML-based file format for describing two-dimensional vector graphics, both static and dynamic. The SVG specification is an open standard that has been under development by the World Wide Web Consortium (W3C) since 1999. SVG images and their behaviors are defined in XML text files. SVG Free Editor Tool: InkScape Open Source SVG editor for many OS (Mac, Linux, Windows) Website – Please contact us for more information
April 13, 2011

Some pictures from “Tecnología a la Carta – Primavera” 2011!

Thanks to all attendees of “Tecnología a la Carta – Primavera 2011” organized by Altitude Software and I6NET. We hope you will enjoy these pictures from our yesterday’s event:  at Fortuny – Madrid (Spain), where we have discovered all about Video Contact Centers. Speakers: Jose Manuel Ceruelo – Presales Manager at Alitude Software Ivan Sixto – CEO at I6NET Keynotes (Spanish): [download id=”126″ format=”1″ autop=”false”] : Realidad de los Video Contact Centers…  (Jose Manuel Ceruelo) [download id=”127″ format=”1″ autop=”false”] : Video Contact Centers, Retos y Aplicaciones… (Iván Sixto) [download id=”128″ format=”1″ autop=”false”] : Casos Prácticos y Demo (Iván Sixto) Link to Flickr:
March 10, 2010

New Xtras* Video IP/3G addon released!

We are please to unveil our new Xtras* Video IP/3G addon packages of VXI* VoiceXML browser 4.4 for Asterisk. These revolutionary components converts an Asterisk’s server into an advanced Video IVR (IVVR) platform powered by VoiceXML 2.0+. Up to day, video IP/3G packages were only available for production platforms to allow 3G-324m and SIP videocalls thru VXI*. Please select your favorite linux distribution and version and contact us to quote specific configurations and get technical support. You can download these new binary packages from this website for registered users. » Linux 32bit : Debian Etch | Debian Lenny | CentOs 5 | More… » Linux 64bit : Debian Etch | Debian Lenny | CentOs 5 | More… Powered by I6NET Software
January 9, 2010

Six steps to build your VoiceXML based IVR / IVVR

Build your VoiceXML 2.0+ standards-based IVR / IVVR require some common hardware, Asterisk the Open Source Telephony Project as phone operating system and our VXI* software suite. All components are packaged for a quick setup and system maintenance. More information:
September 21, 2009

Voxbone and I6NET Complete Interoperability Test for 3G Video-to-Mobile-Phone Services

Voxbone’s Call Origination Services Certified to Work With I6NET VXI* IVVR 3G Video Telephony Solutions BRUSSELS, Belgium and MADRID, Spain – Sept. 21, 2009 – Voxbone, a leading provider of international VoIP origination services and DID (direct inward dialed) numbers, and I6NET, a global software vendor for interactive voice and video software platforms, today announced completion of interoperability testing between their offerings.  The successful teaming of the partners’ services and platform opens up the potential for wireless carriers to bring mobile video services to market quickly. The success of their test proved that calls from 3G mobile phones to Voxbone DIDs can retrieve and play chosen video content through I6NET’s voice and video browser, using a wireless voice channel. The teamed technology does not require the caller to have a data plan, or to download any software. In the application tested, […]
September 2, 2009

VXI* VoiceXML browser, best IVR / IVVR configurations requested by users

I6NET: VXI VoiceXML IVR/IVVR configuration survey 2009 VXI* VoiceXML browser users are looking for very different configurations for their IVR / IVVR projects. Today, Voice IVR demand represent 71% of our project requests and video IVR (IVVR) only 29%. This is a great new, because today telephony is not only voice oriented and we are very please to help growing this new market too. Concerning Speech Recognition and DTMF, both are requested by 50% of users but the total ports using an ASR engine represent only  15% of the total ports sold. Today DTMF, keep 85% of applications powered by VXI* in a global market. Text-to-Speech is chosen by 64% of customers, because our product is very near to Asterisk first choices are for Flite and Cepstral, but advanced TTS engines are used in near to 60% ports sold. Voice […]
July 15, 2009

The four elements to build your IVR or IVVR platform

Of course, build an advanced IVR / IVVR doesn’t require rocket science. You just need four software elements that I6NET has developed, integrated and packaged for you. This approach provides a standard telephony system powered by VoiceXML 2.0+ (W3C) and able to manage the most advanced open interactive voice and video applications for 3G/IP/TDM networks. The four software elements: VXI* VoiceXML browser, for voice and video phone interactivity FF* converter, suite of tools to manage video contents convertion Asterisk, the Open Source PBX created by Digium (built from standard last sources) Xtras, complementary software addons (ASR, TTS, 3G-324m, CDR, FAX…) Server platform requirements: Standard hardware servers Intel, AMD,.. 120-150 ports for voice / 30-60 ports for video per CPU VoIP / TDM on Asterisk’s compliant boards Linux OS Debian, Ubuntu, Redhat, CentOS, Fedora, Suse, AsteriskNOW
July 2, 2009

Multimedia Codecs, Compression, and Streaming in 3G-324m

Thanks to Christoph K. for this clear and expert post about 3G videocalling 3G video telephony generally operates over a single 64 kbit/s connection where both parties need to share the available bandwidth. Effectively, the application then is left with 60 kbit/s, or less that are dedicated for both media types, since H.245 call control messages reduce the gross bandwidth. In 3G-324M systems, the bandwidth is allocated dynamically; however, generally said, every party has 50% of the bandwidth available for sending audio and video signals. In a typical unidirectional scenario, 12.2 kbit/s are allocated for the speech codec, and a bitrate of 43-48 kbit/s is allowed for the video data (Sang-Bong, Tae-Jung and Jae-Won). By employing rate control methods in the media encoders, the network can dynamically change these bitrates depending on network conditions and application demand. When two parties […]