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November 29, 2013

Vxi* Roadmap planned for 2014… #i6net

We are pleased to unveil some key elements of our next Vxi* VoiceXML browser evolution in 2014. Vxi* 10 will be a major change, following Asterisk’s evolution itself. The primary goal is to provide new support to all Asterisk kernels 1.6, 1.8, 10, 11 and 12 for Q1 and Q2. Past year, Vxi* 8.X had already made significant improvements like adding VoiceXML 2.1 full compliance and a better TTS/ASR integration with most engines available in the market. All of this, will be also included into Vxi* 10 framework! [dt_divider style=”narrow”/] Vxi* 8.X, previous release 2013 Asterisk 1.4, 1.6, 1.8 kernel support New Linux OS Debian 7 support VoiceXML 2.1 standard support VoiceXML interpreter improvements and fixes Verbio 9 ASR support Nuance TTS/ ASR improvements with MRCP Nuance SSML integration improvements Others updated for SIP / RTMP channels Vxi* 10, next […]
November 14, 2013

Red Cross Video Contact Center Service – “Videoatención” [Video]

The President of the Community of Madrid, Ignacio Gonzalez visits the main Red Cross Video Contact Center to announce new Teleassistence services for 4.700 majors. [framed_video column=”two-thirds”]http://www.youtube.com/watch?v=9hq6jS42PDM[/framed_video] Link: http://www.youtube.com/watch?v=9hq6jS42PDM [dt_divider style=”narrow”/] Want to know more…    
November 14, 2013

The President of the Community of Madrid visits the Red Cross Video Contact Center

[anything_slider title=”Red Cross Video Teleassistance Service will increase to 4700 users in January” column=”full-width” autoslide=”5000″ slider_id=”11725″/] The President of the Community of Madrid, Ignacio Gonzalez visits the main Red Cross Video Contact Center to announce new Teleassistence services for 4.700 majors. It’s a new way to provide the most advanced services in the Capital of Spain, and I6NET very proud to be the technology provider of this platform with our partner Altitude Software. This is new challenge for the 21st century Red Cross services, that allow to manage much more people, really faster and with the best online communications thanks to our real-time video systems. [button_icon icon=”none” url=”http://www.i6net.com/dt_portfolio/red-cross/”]Case Study[/button_icon] [dt_divider style=”double-gap”/] Article in Spanish: El servicio de videoatención, dentro del programa de teleasistencia domiciliaria, se “intensificará” a partir del 1 de enero de 2014 con la intención de superar los […]
November 12, 2013

I6NET Partners With Vicorp to provide it’s existing and new customers with Vicorp’s xMP Service Creation and Execution Environment

Slough, United Kingdom / Madrid, Spain – November 2013. Vicorp, the personalized self-service phone company, today announced that I6net, has selected xMP software as part of its IVR solutions in both hosted and premise solutions. I6net provides customers with the most advanced VoiceXML IVR plugin, Vxi*, for Asterisk. Asterisk is a free and open source platform framework for building communications applications on and is the most widely adopted platform of its type. Vicorp’s xMP ‘create once, deploy anywhere’ technology approach is important to I6net’s initiative because it enables self-service applications to be rapidly created and then deployed and centrally managed across a network of Vxi* media servers. This approach allows I6net customers to maintain a single set of self-service skills to rapidly create, deploy and manage several services whilst at the same time allowing them to choose a future proof […]
November 11, 2013

Kindle’s Mayday Button: Amazon shows the way, the future of Contact Centers is Video…

Amazon Introduces Mayday, A Unique And Amazingly Useful Live Tech Support System For Kindle [TechCrunch] Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single-click, hardware-support solution that lets users work with a remote tech support representative to solve problems with their tablets.   The service allows you to see the remote tech support person in a small window on your screen and also displays your screen on the support person’s computer where they can watch what you’re doing online, annotate the screen, and even tap through the interface. Amazon CEO Jeff Bezos said it’s like “actually very similar to having someone standing next to you” and offering tech support. […] Source: Amazon Introduces Mayday – 2013 […]
November 11, 2013

Fundación Tecsos aborda el proyecto piloto Enredate con la tecnología de Altitude Software e I6NET [Spanish]

Enred@te impulsa la utilización de los servicios digitales para optimizar la atención a los mayores Madrid, 7 de Noviembre, 2013.– Fundación TECSOS, junto con Cruz Roja Española y Fundación Vodafone, ha desarrollado el proyecto “Enred@te”, que tiene como objetivo impulsar la utilización de los servicios digitales, concretamente las redes sociales, entre las personas mayores que viven solas. Con ello, se verá mejorada su comunicación y socialización a través de nuevas formas de interacción y de la creación de espacios virtuales de convivencia, tanto con su grupo de iguales como con sus familiares y/o cuidadores. El proyecto piloto Enred@te parte de la solución “SocialTV”, que fue probada y validada también durante una fase piloto, en 2011, por un conjunto de 100 usuarios distribuidos en 15 Comunidades Autónomas y 41 provincias. Esta- fase  se llevó a cabo tanto desde los domicilios de […]
November 10, 2013

Viziyoo for iOS released!

Viziyoo is now available for your iPhone and iPad too. After some weeks we have released the new iOS app. which allows you to share a real-time video when your are calling. It works over any WI-FI or 3G data access, you can call from your own cellular or any other external phone, no account is required to start enjoying smart video with all your friends. Viziyoo has been developed by I6NET and runs over our software components. One more thing… Viziyoo is also available on Android, both app. works using the same way. Now you can make video calls from any iOS, Android devices and Web browsers too. Source: Apple Store – Viziyoo app for iOS [dt_divider style=”gap”/] More information: http://www.viziyoo.com
November 4, 2013

Vxi* 8.1 released!

The most advanced VoiceXML browser for Asterisk ever made. Vxi* 8.1 is now suitable for production voice and video platforms running with all latest Asterisk 1.4, 1.6, 1.8 kernels! (all Asterisk’s packages are available for download too). This new IVR / IVVR component includes a lot of improvements, all users with previous maintained versions can upgrade today. From now, we are working on the next Vxi* 9 / 10 releases that will support all Asterisk 10, 11, 12 kernels! You can also check our Changelog. Linux OS Distributions 32-bit / 64-bit versions: Debian 7.0 Wheezy Debian 6.0 Squeeze CentOs 6.0-6.4 CentOs 5.4-5.8 You can download these new binary packages from our website. Powered by I6NET Software New features added and modifications: add: Support dynamic ABNF grammars (from option/menus). mod: Set default inputmodes to “dtmf voice”. add: Get interrupted DTMF from synthMRCP. […]
October 9, 2013

I6NET FOC Basketball young girls team, official pic

I6NET is proud to share the official pic of 2013-2014 Froges Olympique Club (FOC) Basketball young girls team. We wish them the very best of luck for their upcoming games. Team’s members: 4     Cécile 5     Célia 6     Alicia 7     Lisa 8 9 10   Lisa 11   Mélissa 12   Margot 13   Clarisse 14   Emma 15   Johanne Coach: David Costa
October 3, 2013

La video-atención al cliente y la comunicación no verbal [Spanish]

Article in Spanish, posted by our Partner EXEVI Se ha demostrado que el hecho de que los interlocutores puedan verse, facilita y mejora las relaciones B2B y B2C. Actualmente, herramientas como Skype, Facetime, Tango, ooVoo permiten a cualquier usuario ver y hablar con otra persona desde cualquier parte del mundo y prácticamente sin coste. Este hábito se está difundiendo a gran velocidad y tiene mucha aceptación en todas las edades y perfiles de usuarios. En las empresas, también se está produciendo un cambio, en 2013, el 75% de las mismas declaran usar videoconferencia para ahorrar costes y mejorar su productividad.   De momento, el uso del vídeo en entorno profesional es casi exclusivamente interno y por ello el gran reto que muchas empresas no perciben todavía, es poder usar el video para comunicarse con sus clientes. Varios estudios demuestran que […]