August 16, 2009

VoiceXML for Asterisk to replace your existing IVR platforms

All of the more basic DTMF-driven IVR services can be re-created with VoiceXML and the open service architecure that it espouses. The caller isn’t going to notice much of a difference unless you take the migration as an opportunity to rework the user interface. However, moving from a proprietory IVR to a more flexible modern architecure does bring a lot of technical advantages. The advantage that VoiceXML offers is the speed with which changes can be made and new functionality added. You are no longer dependent on your IVR supplier to make any modifications you require and you can re-use existing IT infrastructure and interfaces. These engineering changes have an effect in terms of the product, as any modifications are now easier and quicker to do, resulting in a faster time2market for better customer-oriented services. Actually, by randomising some prompts […]
August 14, 2009

Using VoiceXML with the Asterisk Dialplan

The dialplan is the routing core of an Asterisk server. Its sole role is to look at what is dialed, and route the call to its destination. This is the core of any telephony system and Asterisk is no different. VXI* VoiceXML browser for Asterisk provide to the PBX a new function called vxml() to extend your favorite telephony system with VoiceXML 2.0+ execution. VXI* provide dynamic XML programming services thru HTTP / HTTPS and using PHP, ASP, JSP, PERL, Python, CGI, C#, etc… to create and run advanced web enabled speech applications on your Asterisk. The dialplan is made up of three elements: extensions, contexts, and priorities. An extension is number or pattern that the dialed number is to be matched against and a context is a collection of extensions (and possibly other included contexts too).
August 10, 2009

New VXI* VoiceXML browser Presentation updated

Our last VXI* VoiceXML browser product presentation “August 2009″ on Slideshare: I6NET VXI* VoiceXML browser for Asterisk View more documents from I6NET. Table of contents: Slide 01: Title Slide 02: VXI* About… Slide 03: VXI* Features Slide 04: Why VoiceXML Slide 05: Why Asterisk PBX Slide 06: What VXI* can do? Slide 07: VXI* Packages Slide 08: VXI* The 4 elements Slide 09: VXI* Xtras addons Slide 10: VXI* Servers Slide 11: VXI* goes Cloud! Slide 12: VXI* Release cycle Slide 13: VXI* Support Slide 14: VXI* Documentation Slide 15: VXI* Ecosystem Slide 16: Thank you!
August 3, 2009

VXI* Cloud Beta Program is now available

We are looking for beta testers to run our new VXI* packages on virtual machines with Asterisk. During the Cloud Beta Program period (2 months from now), I6NET will provide you a test license for your Cloud based Asterisk. This program is open to test different virtual OS (Vmware, Ubuntu-KVM, Amazon EC2…) where an Asterisk PBX 1.4/1.6 can run with a Linux optimized kernel timer. By participating in the Cloud Beta Program you receive the following benefits: Earliest access to new releases Ability to influence the final product and to suggest changes prior to final releases Free technical support You will receive a notification when an enrollment will be opened. Please register here. Licenses for cloud testing: 1 port for Trial, unlimited time 1 Evaluation mode 30 ports during 30 min (reload) Current partners are testing on these platforms: Other […]
August 3, 2009

VXI* VoiceXML browser and Skype for Asterisk, add easily call-over-internet voice portals to your business

In September 2005, Skype launched a partnership for VoiceXML with some big voice application development players and VoiceXML hosting companies like Tellme, Voxeo, Angel…opening a new huge market for voice-based services and applications delivered through the Skype platform. Unfortunately, Voice Service Program was nipped it in the bud because it was base on a pay-per-call approach over the biggest free internet P2P telephony community of users! How can users accept to pay to make a call thru Internet to a helpdesk or Customer care or any other phone self-service over Skype…? Today, thanks to Skype-for-Asterisk addon users will deploy themselves their own voice-based services servers without any hosting dependence thru Asterisk Open Source PBX and VXI* VoiceXML browser, to create their own IVR self-services / Voice Portals, and connect enterprise to Skype without  third party services or pay-per-call costs. Use […]
July 28, 2009

Global IVR market to reach $514 billion by 2013, says T3i Group

According to T3i Group‘s latest research, the global interactive voice response (IVR) market, which includes speech recognition, will grow to $514 million by 2013, up from an estimated $431 million this year, due in part to the growth in VoiceXML (VXML) technology. The market for IVR is gaining new life due to a resurgence of self-service applications; the power of VXML to link Web applications to voice; and increasingly sophisticated outbound applications, including video on cellphones,” noted Ken Dolsky, Program Director for T3i Group’s InfoTrack for Converged Applications program. “Every vertical segment has some unique opportunities, and vendors are providing both solutions and guidance as to how IVR can improve the total customer experience with customer-pleasing applications to replace the stereotypical perception of IVR as only an endless loop menu.” T3i Group segmented the analysis in this report by technology, […]
July 27, 2009

VXI* VoiceXML browser release cycle

From its outset VXI* project has been committed to a regular release cycle and has managed to deliver on that commitment without fail. It is the regularity and reliability of these releases that makes our VXI* VoiceXML browser a great option for users and businesses who can plan upgrades and new installs with a reliability packages for Digium’s Asterisk standard releases. This diagram gives our long term commitment to releases and demonstrates the key difference of an evolutive approach following the Asterisk Open Source PBX. Thank you for your continuous support! Releases’ posts: Annoucements’ feed: Announcement
July 27, 2009

Flash Videocall and IP communications convergence over 3G

This demo shows IP Convergence is not a buzzword… Thanks to Luis C. from Celudan for  this crazy video demo using many telecom building blocks over an 3G data connection. The VXI* VoiceXML browser for Asterisk is managing the main video service and mixing all protocols, medias all interacting thru SIP, Flash Streaming, RTSP, direct video mp4,… The videocall is launched from a Samsung Omnia mobile phone (3G data connected to Internet) with just a simple Skyfire mobile browser executing a web video telephony service where the web flash ZMS softphone take a videocall… then a new world of IP communications convergence over 3G starts here… to access to any phone, operator, IP cams, any videoportals, any interactive communication, phone calls, softphones… etc
July 15, 2009

The four elements to build your IVR or IVVR platform

Of course, build an advanced IVR / IVVR doesn’t require rocket science. You just need four software elements that I6NET has developed, integrated and packaged for you. This approach provides a standard telephony system powered by VoiceXML 2.0+ (W3C) and able to manage the most advanced open interactive voice and video applications for 3G/IP/TDM networks. The four software elements: VXI* VoiceXML browser, for voice and video phone interactivity FF* converter, suite of tools to manage video contents convertion Asterisk, the Open Source PBX created by Digium (built from standard last sources) Xtras, complementary software addons (ASR, TTS, 3G-324m, CDR, FAX…) Server platform requirements: Standard hardware servers Intel, AMD,.. 120-150 ports for voice / 30-60 ports for video per CPU VoIP / TDM on Asterisk’s compliant boards Linux OS Debian, Ubuntu, Redhat, CentOS, Fedora, Suse, AsteriskNOW
June 30, 2009

Planning to upgrade your IVR?

According to the recent Forrester Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, 32% of the 279 network and telecommunications managers surveyed indicated they planned to upgrade their IVR in the next 12 months. Before a decision is made, companies need to consider their options for upgrading their IVR and compare the differences between premise based and network based voice portals. Voice portals are standard based platforms that support multiple speech or touch tone applications. Forrester’s survey indicates 22% of companies plan to add speech applications this year to improve automation of customer transactions and provide better customer service. Look For the Solution That Best Fits Your Business Network based services provide a means to support advanced applications from a carrier’s network. The benefits of network based services are flexible OPEX pricing and faster time […]