February 5th 2010, Barcelona, Madrid – Spain. In today’s challenging customer contact centre environment, customer service representatives spend the majority of their time dealing with complex and time-consuming calls. So it is ever more critical that they handle these calls according to corporate guidelines. In addition, contact centres across many sectors are dealing with increased regulation, creating the need to monitor potential compliance issues, and resolve these swiftly, before they escalate into serious problems.

These challenges apply to contact centres of every size. The VXI* – Verbio Speech Analytics over Asterisk provides a scalable solution, with applications tailored to the needs and budgets of both large and small contact centres. And, because it is based on an open architecture, it can co-exist easily with your existing contact centre IT infrastructure and others PBX systems. Designed for huge volumes of recordings VXI* VoiceXML browser is able manage intelligent call routing and call recording rules in front of a transfer to ACD or agents. Verbio Speech Analytics will provide phonetic audio search engine allowing you to evaluate up to 100% of your recorded calls by VXI*.

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February 3, 2010, Madrid, Barcelone – Spain. ANDROME partners with I6NET for its Phemium Consultant platform (www.phemiumconsultant.com), to provide dynamic voice/video menus for remote consulting  for both phone and 3G phone calls. We are please to collaborate in a new kind of advanced on-demand business video platforms.

Phemium Consultant

While most of the companies sells their products in an e-commerce portal, those that provide professional and consulting services use their websites as an advertising tool only. There are no tools to manage and control comprehensively their service offerings, consultor resources and online transactions, in addition to communications, all essential to move their consulting business online. Phemium Consultant is the first application (SaaS) that manages comprehensively the business processes to offer and provide in real time teleconsulting services in a web portal or 3G.

More information: PhemiumConsultant – Video Demos

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I6NET is in continuous systems growth in order to provide more and better solutions base on all our technology components for the Next Generation Telephony. Today, we are please to announce, Infratech Solutions services renewal for all our IT management operations of virtualization, research & development servers and support for colocation services. With Infratech, our servers are maintained by the best system engineers with highest carrier conditions at VerizonBusiness / Interxion sites. Infratech and I6NET work together to deliver the high quality of services for our IVR / IVVR platforms. “Our teams are working really close since several years and share a strong commitment. Datacenter management becomes a very different task with them”, says Iván Sixto CEO of I6NET.

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September 22, 2009, San Diego, California US - MyVocal, a developer of the innovative mobile services and applications, announced today the release of the first speech-controlled mobile content service for commuters.

MyVocal brings various spoken audio content to millions of mobile users worldwide. It provides access to podcasts, audio books and magazines, streaming radio, and various interactive services through any phone. Using i6NET’s technology, MyVocal users can now control the service with simple spoken commands, making MyVocal a robust on-demand mobile radio available anytime, anywhere.

“MyVocal is a simple application that can change your life – it helps you listen to any of your content instead of reading it. The beauty is that you can listen to your content while commuting using just your cellphone – even a very basic one,” said Alex Patsko, CEO & co-Founder of MyVocal. “We believe that with MyVocal, you can utilize your commute time more wisely, getting more things done on the go, and eventually spend more time with your family and friends.”

MyVocal provides a complete white-label solution for content publishers, helping them bring their content to their commuting audience, and monetize this channel with advertising and mobile micro-payments. The MyVocal platform includes over 60 APIs that help integrate MyVocal with various 3rd-party applications and services.

“MyVocal is a flexible and highly scalable platform based on the open source technologies and standards such as Linux, Java and VoiceXML. One of the key components of our platform is the I6NET’s VXI* VoiceXML browser, which ensures seamless content delivery and speech-controlled user interface.” said Eugene Silin, CTO of MyVocal. “It takes literally just a few hours to scale-up the capacity or roll-out the service to a new country. A big part of this extensibility is possible thanks to i6NET’s VXI* VoiceXML browser which is seamlessly integrated with Asterisk.”

“We are happy that VXI* powers such innovative service as MyVocal”, said Iván Sixto, CEO and Business Development Manager of I6NET. “We have enriched the functionality of VXI* with several speech recognition and audio player features important for MyVocal users, and we are very excited to see how the MyVocal service is taking off, and bringing speech-controlled content services to consumers. We have had a real pleasure taking part in this project.”

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Voxbone’s Call Origination Services Certified to Work With I6NET VXI* IVVR 3G Video Telephony Solutions

BRUSSELS, Belgium and MADRID, Spain – Sept. 21, 2009 – Voxbone, a leading provider of international VoIP origination services and DID (direct inward dialed) numbers, and I6NET, a global software vendor for interactive voice and video software platforms, today announced completion of interoperability testing between their offerings.  The successful teaming of the partners’ services and platform opens up the potential for wireless carriers to bring mobile video services to market quickly.

The success of their test proved that calls from 3G mobile phones to Voxbone DIDs can retrieve and play chosen video content through I6NET’s voice and video browser, using a wireless voice channel. The teamed technology does not require the caller to have a data plan, or to download any software.

In the application tested, a caller using a 3G phone was able to view the live video of any of four remote surveillance cameras. This required a call to a Voxbone DID number, forwarded over IP to an IVR (interactive voice response) application running on I6NET’s VXI*’s voice and video browser. The application requested and received the touch tones that enabled the caller to select and control one of the four cameras.

I6NET’s VXI* then streamed video from the selected source back to the mobile phone. To make this possible, Voxbone had to ensure that the video signal would remain uncompressed, using a 64-kbps channel from its IP backbone up to the PSTN and 3G partners.

The video-to-mobile technology works with typical 3G-compatible phones, such as the Motorola A1000, Nokia E65 and N70, Blackberry Storm 9500 and Sony Ericsson z610i. It currently operates in the United Kingdom, Belgium, France and Spain; Voxbone plans to add other countries in early 2010.

Video Streaming Through a Wireless Voice Channel

“The integration of Voxbone and  I6NET offerings shows that common telephone numbers can now be used to watch videos transmitted from anywhere in the world through a local call,” said Rod Ullens, Voxbone CEO. “The delivery of video services is an emerging area of growth for Voxbone.”

In teaming with Voxbone, I6NET has gained access to local numbers from several countries through one IP interconnection, instead of needing separate interconnects, via traditional, TDM PRI channels, to separate carriers. This aggregated IP interconnection opens new horizons for automated and remote video applications.

“The completion of interoperability testing with Voxbone is another great step in the progress of 3G video telephony, and in the success of a new generation of carrier-grade service providers,” said Iván Sixto, CEO and business development director at I6NET. “It allows service providers to bring video services to market smoothly and quickly while eliminating high capital requirements for TDM infrastructure.”

I6NET’s VXI* product is an IP Multimedia Subsystem communication service implemented in software, allowing network providers to unify voice and video traffic within a single network. VXI* is provided with an unlimited perpetual license, on-site training, and technical support and upgrades.

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The company AMBISER has developed a new voice portal system designed to improve citizen care for the Public Administration Sector

September 07, 2009 - AMBISER INNOVATIONS will present at “VoIP2Day”, a fair dedicated to communication systems for voice over IP to be held in Madrid next SIMO Network 2009 Congress 22-24 September, the solutions developed for the citizen attention based on the voice portal services and the I6NET VXI* VoiceXML browser.

A voice portal is a website where citizens can access through a simple phone call, no need for a PC. The user interacts with the service using the telephone keypad or the voice. The system is able to recognize it and then generate the voice to offer a response.

The voice portal system developed by AMBISER is designed to be implemented basically in Public Administration, such as the Avila City Council, which has already added it to its citizens services.

These voice portal solutions provide to the users, quickly and easy, consultation and access for a  range of services, such as the request for an appointment to perform an administrative formality, consultation lists, registrations or to send complaints or suggestions that improve, ultimately, the Public Administration contribution to citizens.

The exhibition “VoIP2DaY“, which this year celebrates its second edition to be held September 22-24 at the Convention Center North, Feria de Madrid (IFEMA), is focused on communication via voice and video over IP, transmission protocol on internet that voice portal services uses.
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Wednesday, May 6, 2009. Today the Applied Voice Input/Output Society (AVIOS) announced their fourth annual student speech application contest sponsored by AT&T, Cepstral, I6Net, Loquendo, Microsoft, and Voxeo. Applications must involve speech input and/or output, but may be pure speech or multimodal. Cash and/or equipment prizes valued at over $1000 will be awarded to teams of student programmers who design and create applications judged to be robust, useful, creative, innovative, and user friendly.

The contest encourages students to develop applications using speech technologies such as automatic speech recognition and text to speech synthesis and to combine them with other modalities. This year, students may use any of a variety of platforms including AT&T Speech Mashups, Cepstral VoiceForge TTS service, CMU’s RavenClaw/Olympus, Google Android, I6NET VXI* VoiceXML browser, Loquendo VoxNauta Platform, Lumenvox Speech Platform, Opera, Voxeo Prophecy, and Voxeo Tropo.

Students anywhere in the world can submit their creative and innovative applications to be judged by speech application experts. The contest also provides a forum for students to show what they can do with the power of speech applications  For more information and the contest entry form, go to http://www.avios.org.

To participate with I6NET products got to:
http://www.i6net.com/welcome-to-avios-participants/

Madrid/Sevilla – Spain, April 27th, 2009 – I6NET provider of 3G/IP IVR / IVVR VoiceXML communications components and Orizom / VisualCentury an innovative company that provide advanced image recognition and multimedia products, have chosen to create together new value added mobile services.

The Feelterz software from Orizom / VisualCentury is a high performance Image Recognition engine that allows to find and link products with information in a matter of seconds. Using this software with an interactive video VoiceXML service allows to manage new possibilities of business. An example of a 3G videocall service powered by VXI* and Feelterz is a tourism monuments or places information phone number to provide text, voice or video information about different city’s places. You just make a simple videocall with your 3G mobile phone and this video self-service will recognize automatically the monument in front of you, accessing in few seconds to a text/voice/video interactive content during the call.

Iván Sixto, CEO of I6NET, says: “We are very please to work with Orizom with their Video & Image Recognition because our both technologies provide a very easy way to solve complex situations. Feelterz provide smart behavior to a 3G videocall service for tourism, marketing or any other endless business cases”.

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France – Spain, April 20th, 2009 – I6NET provider of 3G/IP IVR / IVVR VoiceXML communications components and 3G FACTORY™, the innovative french company that leads 3G video applications market, have successfully integrated their solution.

The VXI* VoiceXML browser gives the ability to rapidly develop and deploy innovative voice and video applications via IP, PSTN, and 3G-324M networks. VXI* is fully compliant with the W3C’s VoiceXML 2.0+ specification and is integrated with automatic speech recognition and text-to-speech software to enable advanced voice and video solutions, and real-time video calling applications.

The 3G FACTORY VISIODIOTEL™ service, which made it possible to launch interactive video services such as friendship sites, information portals, video blogs, image transmission sites, distance voting, tourist information services, etc. now comes complete with solutions for automatic payment, such as Credit Cards, SMS+, Scratch Card, etc.

After two successful years, “The VISIODIOTEL™ Service integrates new functionalities – which make convergence possible with the world of Mobile Internet and especially the Internet itself – with our solutions, putting THE VIDEO CALL at the heart of WEB 2 and mobile convergence, so we can bring our clients and web users solutions capable of generating immediate revenue,” comments Dante Tota, founder of 3G FACTORY™.

Iván Sixto, CEO of I6NET, says: “3G FACTORY™ is a company who understands very well business around videocall services and has a large experience providing innovative applications for 3G networks. Working with the 3G FACTORY™’‘s professional team provide to I6NET an high value added partner support for our IVVR platforms that increase our business development”

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I6NET is please to announce that VXI* VoiceXML browser for Asterisk is interoperable with Zingaya MediaServer – Flashphone – DMZ. The softphone client from InnoSystems acts as a SIP sofphone complementary software for VXI*. The two interoperable products offer a dependable peer-to-peer and peer-to-anyone phone videocall solution to IP/3G service providers, helping them serve their customers better.

Boths products are now able to provide most advanced real time video services thru 3G/IP technology.  VXI* and Zingaya / Flaphone is today a very powerful combination that can be offered both as complete solution for video callcenter, video selfservices, … The “call via Web site” solution, with Flashphone is powered by InnoSystems’ Zingaya Media Server VoIP gateway and the Video 3G/IP Service by VXI* using the VoiceXML language to define any advanced voice or video XML applications. This solution allows low-cost Web/SIP/3G telephony convergence. All end-users need is a Web browser, a PC headset, the free Adobe Flash Player plug-in and sufficient bandwidth. The mutual support of VXI* and Flashphone creates an instant value-add for service providers that can deploy now a complete web base video call center service with video inbound/outbound 3G videocall. A software-based communication services and subscriber management solution, VXI* allows IP telephony services providers to deliver SIP/3G VoiceXML applications with the support of 3G-h324m videocall.

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